List of Contributions

Hi Team, Is it possible to have values of filters present in case screen to remain in a static position irrespective of the n number of multiple selection. We expect this functionality to work in the same way as it works in dashboards (like showing a scroll bar when there are multiple values). ...

Hi Team, When transitioning a case as closed/completed, the name of owner is getting cleared. As a workaround, we unchecked the box below Terminal state and was able to see the Owner name getting populated, however with this workaround, case age calculation was not getting stopped as the system ...

Hi Team, Prior to closing a case, we have a scenario where we need to select the reason (Field Name: Alert Reason) and an associated action (Field Name: Action) to display why the case was generated in case search screen. Since we can have multiple reasons and actions, the user will be allowed ...

Hi Team, Is it possible to define the description of fields present in search screen of case so that when the mouse cursor is hovered upon the fields, the description defined for these fields are shown. Please find below screenshot for reference: When hovered upon field "Alert Type", ...

Hi Team, Can we have the ability to highlight a column in search screen present inside the case store based on certain conditions. This feature is currently available in dashboards. We would like to have the same functionality present in the search screen of case stores as well. Please ...

Hi Team, Please find below screenshot for your reference. The above screenshot highlights 2 things, a record in search screen of case store and the "View" button. Currently to go inside the View tab, we need to click on the row/record highlighted and then click on the View button. ...

Is it possible to have a capability to proceed to the View tab present inside case screen by clicking on the record/case present in the search screen of case. This can be a double click on the case generated which allows the user to be taken to the view tab without having to click on the View button ...