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Nestaly Nin

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RE: Issue starting Spectrum Server [HELP]

Posted By Nestaly Nin 07-15-2019 12:24
Found In Egroup: Spectrum Technology Platform \ view thread
Hi Dhruv, I apologize for the inconvenience you had in reaching out to our support team. For the Americas region, the number to support would be 1-800-367-6950 then option 1 for technical support and option 3 for the Spectrum suite of products. To expedite this process, I've generated a support ...

How to connect to Data Sources

Posted By Nestaly Nin 02-18-2019 11:06
Found In Egroup: Spectrum Technology Platform \ view thread
This video will show you the multiple data sources that can be utilized in Spectrum and what is needed to connect to them. ------------------------------ Nestaly Nin Team Lead ------------------------------

Spectrum Basics: What is a Job, Service, Subflow, or Process Flow?

Posted By Nestaly Nin 02-18-2019 08:44
Found In Egroup: Spectrum Technology Platform \ view thread
You've got Spectrum installed and you're ready to start building the flows to get your data in line. But now you have a decision to make: What kind of flow do you choose? This video will describe the four types of dataflows, and how they are different from each other. You can find even more ...

Spectrum Basics: What is the wrapper.log file for?

Posted By Nestaly Nin 02-18-2019 08:39
Found In Egroup: Spectrum Technology Platform \ view thread
Want to check up on the health of your Spectrum installation? Or just get to know the platform a little better? If you ever have to contact Technical Support, it may even be the first thing the person assisting you asks for: it's your wrapper.log file. Why is this file so special and important? This ...

Error message: Check out failed for UNC/CAA/RealTime

Posted By Nestaly Nin 02-18-2019 08:37
Found In Egroup: Spectrum Technology Platform \ view thread
This "Check out failed…" message can pop up in a few different places, depending on how you use Spectrum. It may also look slightly different – a different country code, or maybe even a different module code (where the UNC is). It may also read "Batch" instead of RealTime. Regardless, the root cause ...

I can't log in to the Spectrum Admin account, help!

Posted By Nestaly Nin 02-18-2019 08:33
Found In Egroup: Spectrum Technology Platform \ view thread
Maintaining your Spectrum instance will often require you to log in to the admin account for your server. But, one day you see that message: your account has been locked. We've all been there – didn't see that Caps Lock was on, or kept making the same typo . Now you'll need to unlock the admin account ...

How do I apply a license key to Spectrum?

Posted By Nestaly Nin 02-18-2019 08:31
Found In Egroup: Spectrum Technology Platform \ view thread
Have you recently added a new module to your Spectrum installation? Or maybe you've added some new countries to your geocoding or addressing plan. You'll have to update your license to use the new features. Take a look at this video for the steps to apply your new license. You can also ...

How do you supply a Spectrum license file to Technical Support?

Posted By Nestaly Nin 02-18-2019 08:27
Found In Egroup: Spectrum Technology Platform \ view thread
If your license expires, or you need a new copy of your license key to apply to a new Spectrum node, Technical Support may ask you to supply your current license file. Watch this video for a step-by-step guide on how to export your current license from Spectrum.   You'll need to have access ...

Spectrum Basics: Adding a New Database Resource

Posted By Nestaly Nin 02-18-2019 08:20
Found In Egroup: Spectrum Technology Platform \ view thread
The key to Spectrum's modules is having the most up-to-date data loaded as a database resource. Whether it's addressing, geocoding, tax data, or something special, this video will show you the basic steps to add a database resource to your Spectrum installation. If you're not familiar with ...

RE: Email notification when SSA is not working properly?

Posted By Nestaly Nin 01-09-2019 10:37
Found In Egroup: Spectrum Spatial (SSA/LIM) \ view thread
Hi David and Tony, It appears Spectrum isn't working as expected in both your environments, as restarting your services is not an ideal expectation. I would recommend you reach out to the Pitney Bowes Software Technical Support team by starting with the below URL: DCS Global Contacts | Pitney ...