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  • 1.  Winshuttle Error

    Posted 06-05-2023 14:34
    Edited by Leonardo Vzorek 06-05-2023 14:35

    Hi all

    I've got the following error : The callback "getImage_Callback" returned a value that could not be converted to the expected type.

    It happen when connect to studio. It still works but the message is different from other days.



    ------------------------------
    Leonardo Vzorek
    Knowledge Community Shared Account
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  • 2.  RE: Winshuttle Error

    Employee
    Posted 06-07-2023 09:06

    Hi Leonardo

    Have not seen this issue before.  I would suggest you open a support ticket for this one. 

    Best Regards,

    Sigrid



    ------------------------------
    Sigrid Kok
    Precisely Software Inc.
    ------------------------------



  • 3.  RE: Winshuttle Error

    Posted 03-09-2026 09:57

    Hi,

    I got one user having the same error message, could you share how you solved it? Hope you still remeber! :)

    Thanks!

    Regards,



    ------------------------------
    Skander Hassayoune
    MDM
    Hager Electro SAS
    Blieskastel
    ------------------------------



  • 4.  RE: Winshuttle Error
    Best Answer

    Employee
    Posted 03-09-2026 14:03

    HI Skander

    Can you see this support article? https://customer.precisely.com/s/article/getimage-callback-returned-unexpected-type?language=en_US

    It states it's likely to be caused by an office update.

    It suggests making this adjustment to Excel settings

    image001 - 2024-08-28T133706.676.png

    FYI

    Sigrid



    ------------------------------
    Sigrid Kok
    *Precisely Software Inc.
    ------------------------------

    Original Message


  • 5.  RE: Winshuttle Error

    Posted 03-10-2026 06:10

    Hi,

    Thanks a lot Sigird, it solved the issue!

    Regards,



    ------------------------------
    Skander Hassayoune
    MDM
    Hager Electro SAS
    Blieskastel
    ------------------------------

    Original Message