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Where to go for help if you need assistance with your Precisely Product

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  • 1.  Where to go for help if you need assistance with your Precisely Product

    Employee
    Posted 07-12-2024 08:04
    No replies, thread closed.
    You are already a member of the Precisely Knowledge Communities which is a great place to ask others for assistance and see the latest Product Announcements. If you need further assistance with your Precisely product and are not sure where to go for help, please review the Technical Support Customer Onboarding knowledge article. 
     
    The article covers Customer / Partner Online access with links to key areas like
     
    • Support Website
    • Customer & Partner Community for case management and authenticated knowledge articles
    • Where to raise product enhancements
    • Forums & Product Announcements
    • Where to download products
    • Product Training
    • Contacting Support
    • SaaS Status pages for your hosted products
    • Where to access public and authenticated knowledge articles
    • Product Documentation
    • Software Maintenance Handbook
     
    If you need to raise a case with Precisely Support, don't forget to follow the guidelines and provide the information included in the What guidelines should I follow to raise a case via Precisely Support knowledge article. Telling us which product the issue is related to helps us get your case to the right team and avoids delays.
     
    We have also provided a 10 minute video which gives you an overview of support and this can be seen within the Technical Support Customer Onboarding knowledge article. 


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    Lee Henty
    Precisely Software Inc.
    Reading
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