Hi Kate
I might have to refer you to our support team (support@precisely.com).
But let's try a few things:
- I tried searching for an address in Denmark as you can see below, and it did get me a result. With the basic geocoder, you will only get to a city or postal level.
- I also clicked on the Server Info button on the top right in the Find Address dialog. This resulted in the Geocoding Server Details dialog popping up listing the supporting countries.
Do you get the error if you try the same? In both cases?
If you do, reach out to my colleagues in support.
Thanks
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Peter Horsbøll Møller
Principal Presales Consultant | Distinguished Engineer
Precisely | Trust in Data
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Original Message:
Sent: 02-20-2024 05:33
From: Kate Calderbank
Subject: Using the Find Address command
Hi Peter
I have finally got an up to date version of MapInfo! I have signed in and am trying to use the find address tool.
I have the precisely Global Geocoder set as the server.
But I am getting an error message:
The following error was isseud while attempting to access the server:
Object reference not set to an instance of an object.
(https://api/precisely.com/geocode/v1/basic)
Could you please assist?
Thanks, Kate
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Kate Calderbank
Knowledge Community Shared Account
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Original Message:
Sent: 05-03-2023 03:14
From: Peter Møller
Subject: Using the Find Address command
Hi Kate
There are a few requirements that need to be met before you can use the Find Address, Geocode using Server, or Drivetime tools in MapInfo Pro. These tools all rely on our services at the backend.
1. You need to create a free account from the Services tab on the Backstage (access it via the Pro tab)
2. You need to be signed in using your account.
3. You need to point the services at the Precisely versions of the services. The Pitney Bowes versions have been taken down. The Precisely services typically start with https://api.precisely.com/.... You can check these via Options, Web Services, Geocode, Servers... on the Backstage. There are a bit more details in this post.
4. You need to be running MapInfo Pro v2019.3 Build 49 or v2021.1 Build 33. Check this Security Update Notice.
Alternatively, Nick had some good suggestions in his post.
In the MapInfo Marketplace, you can find a tool called Multi Search Tool that can help you search your data. Read more about this tool in this post: Multi Search Tool.
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Peter Horsbøll Møller
Principal Presales Consultant | Distinguished Engineer
Precisely | Trust in Data