Automate

 View Only

  • 1.  User is getting access denied trying to get to Evolve site

    Posted 02-28-2024 16:48

    When I create a new user, it uses SAML to find and create the user.  Normally the username and email address are identical.  I set up a new user that has multiple emails identified thru SAML it used one email for the username and a different one for the email address.  The one it used for the email address is the one we use internally.  When this user tries to access the Evolve site to obtain license verification it gives them access denied.  Has anyone seen this before?



    ------------------------------
    Anita Mefford
    Sr analyst
    ConocoPhillips
    Houston OK
    ------------------------------


  • 2.  RE: User is getting access denied trying to get to Evolve site

    Employee
    Posted 02-28-2024 20:19

    Hi Anita

    Sorry you're running into an authentication issue.  SSO can be tricky to setup, use and debug, as there are a variety of kinds.  And I will speak for myself - I don't have much expertise with it. 

    I would suggest you open a support ticket to try to get a resolution.

    Please note the latest release, version 24, leverages SCIM servers for user lookup - System for Cross-domain Identity Management.  This provides an industry standard way for Evolve to do user lookups across a number of SSO providers.  IDK if it will help in your scenario, but we are making strides to make it easier to integrate the various SSO providers and leverage industry standards.

    Best Regards,

    Sigrid



    ------------------------------
    Sigrid Kok
    Precisely Software Inc.
    ------------------------------



  • 3.  RE: User is getting access denied trying to get to Evolve site

    Posted 02-29-2024 14:01

    Thank You.  I will open a case.



    ------------------------------
    Anita Mefford
    Sr analyst
    ConocoPhillips
    Houston OK
    ------------------------------

    Original Message


  • 4.  RE: User is getting access denied trying to get to Evolve site

    Posted 02-29-2024 14:10

    Our users uses their OKTA dashboard to access their Evolve tiles. We have had issues where the OKTA email address is not the same as the Evolve user(Email) and it would fail on authentication. Once we make those the same, it works. 



    ------------------------------
    thersha cowley
    Systems analyst/programmer
    Flowers Foods
    Thomasville FL
    ------------------------------