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  • 1.  Query retry timed out - Administrator

    Posted 08-05-2025 21:26

    Hi,

    We have an issue where any user with the Administrator profile on our server begins receiving time out errors when opening dataflows. This is an immediate response to the change to their profile. We have tested with different dataflows and adding/removing the role either directly or via a group and get the same outcome. When the user has Admin they get the error and then it goes away as soon as we revoke the admin role.

    What could be causing this?



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    Toby Harkin
    TELSTRA LIMITED
    Sydney NSW
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  • 2.  RE: Query retry timed out - Administrator

    Employee
    Posted 08-13-2025 11:51

    A support case was created to track this issue.

    The following information may be useful to the team investigating the issue:

    • A HAR file that relates to the period leading up to the error being generated
    • The system logs covering the same period
    •     (login as an admin user, Click on the 'i' [information] button -> 'About Data360 Analyze' -> 'Download Server logs')
    • Details of which version of Data360 Analyze is used


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    Adrian Williams
    *Precisely Software Inc.
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