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New Feature - Greater Collaboration in Support Cases with Case Teams

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  • 1.  New Feature - Greater Collaboration in Support Cases with Case Teams

    Posted 04-21-2023 15:16
    Edited by Lee Henty 04-24-2023 17:13
    No replies, thread closed.

    The Case Team feature allows multiple customer and/or partner users to receive notifications on a Precisely Support case. Case update notifications will be sent to all members of the case team. This allows for enhanced collaboration and coverage, ensuring case progress maintains a steady pace to resolution.

    To add an individual to a case team for a ticket, please make note of who to add in your case description or comments. The assigned Precisely user to your case will add them to the case team list. The case team may be updated at any time.

    A current listing is found within the case via "My Support Cases": 


    Please note, the case team is unique for every individual case. It is recommended to communicate the desired case team during each case submission, as case team requests must facilitate through Precisely Support.

    Two new case lists have been added detailing cases with case teams hosting your ID: "My Case Team Member - Closed" and "My Case Team Member - Open":


    Please reach out to Precisely Support with any questions around the Case Team feature.