We're excited to share that Precisely has introduced enhanced Customer Support Plans, giving organizations more flexibility, faster response times, and access to deeper technical expertise, with options designed to support businesses at every level.
With tiered plans ranging from Standard to Advanced and Enterprise Support, plus flexible offerings for support coverage during seasonal or peak-demand periods, customers can better choose the support that fits their environment and needs:
Standard
Designed for small to mid-sized businesses that do not use Precisely software products for mission-critical applications and do not require 24/7 support coverage for Severity 1 issues.
Advanced
Designed for customers that use Precisely software products with a limited number of production business-critical applications and may have software deployed in multiple geographies.
Highlights: 24/7 Follow the Sun support, Escalation Management, priority case routing to Senior Support team members.
Enterprise (New!)
Designed for customers with mission-critical production environments that rely strategically on Precisely software products to run their business operations.
Highlights: Fastest response targets, Dedicated Technical Support Engineer & Manager, quarterly business review & trend analysis.
We have updated the Support Maintenance Handbook to reflect our new offerings. Please review the updated handbook, which you can access at support.precisely.com/handbooks/.
Explore the resources below to learn more and find the support plan that's right for your organization
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Lee Henty
*Precisely Software Inc.
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