Data360 Analyze

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  • 1.  Error when data3sixty sits idle for a while and try to use it again

    Posted 06-01-2022 14:22
    Hi there,

    I am have been receiving the following error for about a week now.  If am idle from data3sixy for a period of time (hour or two) and try to do anything I receive this error and the service won't work.  It won't even let me stop the app/service.  I have to reboot the machine to resolve the error.

    Any advice would be very helpful!!

    I'm on Data360 Analyze v3.6.7.6658

    Error


    Thanks in advance!

    ------------------------------
    Jamie Johnny
    Dun & Bradstreet Canada Ltd
    Mississauga ON
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  • 2.  RE: Error when data3sixty sits idle for a while and try to use it again

    Posted 06-09-2022 05:23
    Hi all,

    we have the same issue with colleagues. Period of idle work is sometimes even shorter then 1 hour and then error comes.
    Any ideas how to deal with that?

    I'm on Data360 Analyze v3.6.8.6779.

    Michał Czapliński
    UPM

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    Michal Czaplinski
    UPM-Kymmene Oyj
    Tampere
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  • 3.  RE: Error when data3sixty sits idle for a while and try to use it again

    Employee
    Posted 06-09-2022 05:35
    To investigate the issue we would need to have some additional information from you.

    Can you navigate to https://support.precisely.com/  and then, from the main menu use the 'Support' -> 'Create customer case' option, create a technical support case for the issue.

    We will need details of the Analyze edition you are using - Windows Desktop, Windows Server or Linux Server.

    In addition we will require the system logs that cover the period when the issue occurs. See the following KB article on how to obtain the server logs:

    https://customer.precisely.com/s/article/Data360-Analyze-How-to-Send-us-the-Server-Log-File-360018959014?language=en_US

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    Adrian Williams
    Precisely Software Inc.
    Naperville IL
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  • 4.  RE: Error when data3sixty sits idle for a while and try to use it again

    Posted 06-10-2022 09:49
    Hi Adrian,

    Thanks for above.  I have actually gone through an upgrade in hopes it would resolve this issue but it created a new issue.  Hopefully minor but I have opened a ticket.  So I can't tell if this is still happening or not until I can use the tool again.

    Please keep this opened for a few days until I'm up and running again.

    Thanks,

    ------------------------------
    Jamie Johnny
    Dun & Bradstreet Canada Ltd
    Mississauga ON
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    Original Message