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We're excited to share that Precisely has introduced enhanced Customer Support Plans , giving organizations more flexibility, faster response times, and access to deeper technical expertise, with options designed to support businesses at every level. ...

With January 14 just one week away, here's a quick recap of what to expect and resources to help you prepare. What's Changing New cases will no longer be accepted via email starting January 14, 2026 . You'll still receive email updates ...

As a follow-up to our November 10 post , please note that beginning January 14, 2026 , new cases can no longer be submitted via email. This change affects case creation only. You will still receive email updates and can reply or update ...

To ensure faster response times and a more consistent support experience for all customers, new case requests will no longer be accepted via email starting January 14, 2026 . This change applies only to case creation. You will continue to receive email ...

As we continue advancing the quality of self-service and support, the following updates have been implemented: Generative AI capabilities are now integrated into the Precisely Support website search experience Email channels will be phased ...