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  • 1.  Bing maps 2021 update: critical issue (MIPRO 2019.3)

    Posted 01-05-2022 05:17 
    Hello, many customers I follow are unable to update Bing maps (extend license until December 2022).
They are users who have installed the 2019.3 version of MIPRO, when they start the executable file MapInfoProBingServicesUpdate the system returns the message:

    "The installshield wizard has successufully run the MIPRO Bing Services Update. Click Finish to exit the wizard.

    Unfortunately the MIPRO Bing Services Update was unable to locate a valid version of MIPRO tu upgrade.
    You may not have an applicable version of MIPRO installed on this system. Please install the appropriate software and run this update again. Thank you."

    
The licenses are OK and there is a match with the product id and access code written in the windows registry.

Have you also had the same big issue these days?

    Thanks.
    Michele




    ------------------------------
    Michele Burgalossi
    Geo Marketing SRL
    CINISELLO BALSAMO
    ------------------------------


  • 2.  RE: Bing maps 2021 update: critical issue (MIPRO 2019.3)

    Employee
    Posted 01-05-2022 05:55
    I just ran the update myself by right-clicking on MapInfoProBingServicesUpdate.exe and then using Run As Administrator. That works fine.

    As I recall, the patch is looking through the registry for install paths for MapInfo Pro. Maybe these paths are for some reason empty or wrong?
    Have they reached out to our support team?

    ------------------------------
    Peter Horsbøll Møller
    Principal Presales Consultant | Distinguished Engineer
    Precisely | Trust in Data
    ------------------------------



  • 3.  RE: Bing maps 2021 update: critical issue (MIPRO 2019.3)

    Posted 01-05-2022 09:21

    We ran it as admin and as elevated command prompt. Same negative outcome.

     

    I'll forward this to Support as well.

    -- Steve

     




    Original Message


  • 4.  RE: Bing maps 2021 update: critical issue (MIPRO 2019.3)

    Posted 01-05-2022 07:30
    We had the same problem...





  • 5.  RE: Bing maps 2021 update: critical issue (MIPRO 2019.3)

    Posted 01-06-2022 05:20
    Edited by John Ievers 01-06-2022 05:22
    I have a response from Support:-

    Thank You for contacting Precisely Technical Support.
    Bing patch would only work for 2019.3 build 45.  Please update your MapInfo version and then apply the Bing patch.

    Latest MapInfo v2019.3 can be downloaded from here:
    https://support.precisely.com/product-downloads/item/mapinfo-pro-v2019-3-evaluation-version/

    Many folk are still on Build 43
    ------------------------------
    John Ievers
    CDR Group
    Hope Valley, United Kingdom
    ------------------------------



  • 6.  RE: Bing maps 2021 update: critical issue (MIPRO 2019.3)

    Posted 01-06-2022 09:50

    Per Tech Support:

     

    Bing patch would only work for 2019.3 build 45.

     

    Build 45 can be downloaded from here:

     

    https://support.precisely.com/product-downloads/item/mapinfo-pro-v2019-3-evaluation-version/

    Direct link to the installer:

    https://du8h850wz9371.cloudfront.net/product-downloads/mapinfo-pro/2019.3/MapInfo_Pro_2019_3_b45.zip

     

     






  • 7.  RE: Bing maps 2021 update: critical issue (MIPRO 2019.3)

    Employee
    Posted 01-07-2022 08:05
    Tweaked Bing patch coming shortly will cover 2019.3 builds 41, 43, & 45.

    ------------------------------
    Bill Wemple
    Principal Software Engineer, Quality Management
    Precisely, Inc
    precisely.com
    ------------------------------

    Original Message


  • 8.  RE: Bing maps 2021 update: critical issue (MIPRO 2019.3)

    Posted 01-10-2022 08:22
    Patch now patched.
    Same download instructions as before - please try again.

    ------------------------------
    John Ievers
    CDR Group
    Hope Valley, United Kingdom
    ------------------------------

    Original Message


  • 9.  RE: Bing maps 2021 update: critical issue (MIPRO 2019.3)

    Posted 01-10-2022 09:42
    That's OK now, thanks!
    New Bing patch works for each 2019.3 build 4x.



    ------------------------------
    Michele Burgalossi
    Geo Marketing SRL
    CINISELLO BALSAMO
    ------------------------------