Data360 Analyze

Hi,

We run multiple scheduled jobs with high frequency (around 10 schedules kicked off every 5 minutes). Most of the time things are running smoothly however occasionally for no apparent reason some data flows become stuck and stop progressing.

Then after 240 minutes the process ends with an error "Authentication session has expired".

This happens in different data flows (we use "Execute Data Flow" node all the time) on random nodes. Re-running the same process helps but waiting that 240 minutes is very inconvenient.

I'd like to understand what this error means "Authentication session has expired". Maybe we have some issues with API connection? 

I don't have any HAR files or logs available at the moment so it's more of a general questions about the nature of the issue.

Thanks

Maciej

Authentication tokens are valid for 4 hours. When an authentication token has expired it must be renewed. Please see the API documentation here:

https://d3sa-preview.infogixsaas.com/docs/dist/api/index.html#resource-user-session-renew-token-username-password

If you have a specific issue with a schedule becoming stuck it is probably best to open a support ticket for it so that we can securely request details of the state of the system and better track the issue through to resolution.

There was an issue with the Execute Data Flow in Data360 Analyze v.3.6.3 that generated a session expiry error when the job was running for greater than 4 hours. This was fixed in the v.3.6.4 release. A work-around is also available for use with v.3.6.3. I understand the details of the work-around have been supplied to your organization via a ticket.

Thank you Adrian.

I think this is good for now. We might raise individual tickets to investigate specific cases and at the same time we're going to update our version asap.