Automate

Has anyone had this happen and know how to correct?
Script was recorded within Studio 11.4.1 and 32 bit Office, we have just upgraded to Studio 12 and it will not run for runner with 64 bit Office.  Does the recording need to be done with 64 bit Office for it to work for runners with 64 bit Office?

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Breann Steese | SAP Business Data Rep
Southco Inc. | [Concordville] | 610-361-6582
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We haven't had exactly the same problem but we've had something similar. We've also recently upgraded to version 12. Initially our IT installed 64 bit version without us knowing, this caused us a few problems because we were running 32 bit excel and had 32 bit winshuttle originally. So we've gone back down to 32 bit winshuttle, the issue is we've had a couple of errors crop up in some query scripts that will not work anymore and I have no idea why. This is the error we get:

"An exception occurred while running the Query script as an SAP background process.
For details, enable SAP trace in the Studio Options box, re-run the Query script, and review the trace file."​

Does it sound similar to your issue or something completely different?

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Douglas Cripps |
Welsh Water |
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Hi Douglas, 

It also looks like you had submitted a support ticket for your issue. Please let us know if you need further assistance!
https://community.winshuttle.com/create-support-ticket

Thanks!

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Winshuttle Support |
Winshuttle North America |
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Original Message:
Sent: 08-09-2019 09:47
From: Douglas Cripps
Subject: Studio 11.4.1 32 bit script not working with Studio 12 w/64 bit Office

We haven't had exactly the same problem but we've had something similar. We've also recently upgraded to version 12. Initially our IT installed 64 bit version without us knowing, this caused us a few problems because we were running 32 bit excel and had 32 bit winshuttle originally. So we've gone back down to 32 bit winshuttle, the issue is we've had a couple of errors crop up in some query scripts that will not work anymore and I have no idea why. This is the error we get:

"An exception occurred while running the Query script as an SAP background process.
For details, enable SAP trace in the Studio Options box, re-run the Query script, and review the trace file."​

Does it sound similar to your issue or something completely different?

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Douglas Cripps |
Welsh Water |
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Hi Breann, 

It looks like this issue has been resolved via a Support ticket, but please do contact us if this is still an issue. 
https://community.winshuttle.com/create-support-ticket

Thanks!

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Winshuttle Support |
Winshuttle North America |
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