Community FAQs

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  • 1.  Unable to access Customer Support

    Posted 03-27-2023 12:24


    When I try to access the Customer Support portal, in order to raise a ticket, I get the following error:

    Single Sign-On Error

    Edward Brown
    Knowledge Community Shared Account

  • 2.  RE: Unable to access Customer Support

    Posted 03-27-2023 13:06


    The issue is because you have registered from the forums and have not contacted support before, so the forums don't know which account to associate you to, and therefore you are put against the Knowledge Community Shared Account.

    If you contact Support via and they will be able to associate you to the correct account and provide online case management access assuming you have a valid support & maintenance agreement in place for support to occur

    Lee Henty
    Precisely Software Inc.