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  • 1.  Studio Credential Error

    Posted 05-19-2022 11:56
    Hello,
    I received an error when opening Studio:
    "Your credentials could not be validated for the product. If a valid license is assigned to you, please make sure that the license is not blocked and that you are not violating Winshuttle's concurrency policy."
    I have check my license and policies in the Foundation site - all good.  Foundation Site Address is correct.

    I appreciate any input you can provide.

    ------------------------------
    Luzpura Parrell
    Sr Data Analyst
    PACTIV EVERGREEN
    570730780
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  • 2.  RE: Studio Credential Error

    Employee
    Posted 05-19-2022 13:45
    Hi Luzpura

    This may be best handled by support. 

    I did a quick search on the support site, and there are a few articles on this topic here:
    https://support.winshuttle.com/hc/en-us/search?utf8=%E2%9C%93&query=your+credentials+could+not+be+validated+for+the+product

    Overall seems to point to either user id, cached sessions or LMS server issues.

    Best Regards,
    Sigrid

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    Sigrid Kok
    PSE | Winshuttle NA
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    Original Message