MapInfo Pro (and Viewer) v17 is out of support.
It is using a deprecated process for signing in.
I'd recommend that you switch to MapInfo Pro (Viewer) v2023, or v2021.
We have changed the sign-in process in these versions.
You can download them from here: Downloads for Precisely MapInfo
Sorry for the inconvienience
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Peter Horsbøll Møller
Principal Presales Consultant | Distinguished Engineer
Precisely | Trust in Data
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