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  • 1.  Run Fail no email sent no record in log file.

    Posted 07-01-2022 14:37
      |   view attached
    We had an interesting problem where a run failed but there was no email or record in the Winshuttle log file informing us of the error. Only in the loading information for the subsequent load do we observe the failed run. Why wouldn't the load's log be displayed, and why?

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    Benjamin Kielas | Material Master data Lead
    Generac Power Systems, Inc. | 2625106580
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  • 2.  RE: Run Fail no email sent no record in log file.

    Posted 07-29-2022 17:42
    Hi Ben,

    I would check the Task Scheduler on the machine to see if there is additional information there. If the machine wasn't up and running, then Studio wouldn't be able to launch in the background and the run would fail. In that scenario where the application doesn't launch, I can see where it wouldn't send an email or create a log file. When a run is scheduled through Studio it creates a task in the Task Scheduler in Windows. You have additional options, settings, and information there. 

    Thanks,

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    Maria Simpson | Senior Sales Engineer
    Winshuttle North America | 4255276647
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    Original Message