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  • 1.  Restore deleted documents in Evolve

    Posted 07-22-2024 19:28

    Is there any way to restore deleted documents in Evolve? Either as an admin or not? The only thing I could find was this article but it is not helpful and very poorly worded: Customer Community

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    ------------------------------
    Shelby Murrell
    SAP Functional Lead
    MONSTER ENERGY
    [USA]
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  • 2.  RE: Restore deleted documents in Evolve

    Employee
    Posted 07-23-2024 04:44

    Hi Shelby,

    you can restore deleted documents from Recycle bin.

    Go to Administration app -> from left menu select Recycle Bin -> Expand documents section and restore the desired document.

    Note : by default deleted items from recycle bin are permanently removed from the system after 30 days. you can change recycle bin Configuration to not remove items permanently.

    More details on Recycle bin : https://help.precisely.com/r/Automate-Evolve/Latest/en-US/Automate-Evolve-User-Guide/Global-Administrator-Help/Evolve-Administration-App/Recycle-Bin?tocId=Ehexk5wkLLfFBheFgBDfjw

    Hope this helps.

    Regards



    ------------------------------
    Hammad Naeem
    Precisely Software Inc.
    ------------------------------

    Original Message


  • 3.  RE: Restore deleted documents in Evolve

    Posted 07-23-2024 16:37

    Hi Hammad,

    Thanks! I will review the link about the perm deletion setting. We had a user mention that they could not find a document and thought it was deleted, however I did not see it under recycle bin. Would this be the only location in Evolve to check? The data from the document was updated in SAP on 6/28 so it has not quite been 30 days yet.



    ------------------------------
    Shelby Murrell
    SAP Functional Lead
    MONSTER ENERGY
    [USA]
    ------------------------------

    Original Message


  • 4.  RE: Restore deleted documents in Evolve

    Employee
    Posted 07-24-2024 01:35

    Hi Shelby,

    If it is not under deleted items in recycle bin, it might have been archived.

    You can check it on archive page : Administration App-> Archive.

    If it is not visible as well, Run query on evolve database : select * from FR_FileInfo_DataFiles where FileName = 'Name of the Document'

    If there is any item returned from the query, then it exists in the system but not visible on UI, otherwise it does not exist in the system.

    Hope this helps.

    Regards



    ------------------------------
    Hammad Naeem
    Precisely Software Inc.
    ------------------------------

    Original Message