Spectrum Spatial (SSA/LIM)

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  • 1.  No more base map (aerial, road or hybrid)

    Posted 06-25-2022 10:24
    Hello,

    Since this morning, I've got a problem with the bing map : Road, Aerial or Hybrid. Nothing appear at the screen for my users, no error but just a white screen and the data of the project are correct.

    The only way to see the base map is to connect with admin.

    Last week I have just create a new user with special privilege but I don't touch The AnalystGestRole.

    Thanks you if you have a solution and sorry for my poor english.

    ------------------------------
    Henri-louis Gal
    AXENNE
    Lyon
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  • 2.  RE: No more base map (aerial, road or hybrid)

    Posted 06-27-2022 18:48
    Hi Henri - Louis, 

    Does anything appear in the spectrum wrapper.log file? Is the guest role still assigned as a under map project / config permissions? 

    The below article may assist

    https://customer.precisely.com/s/article/User-defined-base-maps-not-visible-to-non-admin-users-in-Spectrum-Spatial-Analyst?language=en_US

    Regards. Matt

    ------------------------------
    Matt Smith
    The Spatial Distillery
    Sydney NSW
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    Original Message


  • 3.  RE: No more base map (aerial, road or hybrid)

    Employee
    Posted 06-30-2022 03:31
    hello,
    Bing key for SSA 2018.1 is disabled.
    Please create a ticket with support for further assistance.

    ------------------------------
    Madhura S
    Precisely Software Inc.
    VOORHEES NJ
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    Original Message