MapInfo Pro

Good afternoon

I recently installed MI Pro v 2023 Release Build 142 and am experiencing regular crashes on a workspace that has been stable up until now. It seems to occur just as I click into a browser window (but not every time). It crashes without warning and with no error. I seem to recall there is a way to set up event logging but I can't recall how? Can anyone help diagnose this? It's a complex workspace with multiple linked database layers and multiple windows. Has anyone else experienced this with the latest version?

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Janet Bateson
Senior Consultant
Critchlow Geospatial Limited
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Hi Janet

You can enable detailed logging for the dump files which can be shared with our tech support/engineering team.

I would suggest that you reach out to our support team on this. They can also arrange a screen-sharing session where they can look you over the shoulder to try and identify what happens.

Thanks

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Peter Horsbøll Møller
Principal Presales Consultant | Distinguished Engineer
Precisely | Trust in Data
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Original Message:
Sent: 06-25-2024 22:07
From: Janet Bateson
Subject: MI Pro v 2023 Crashes

Good afternoon

I recently installed MI Pro v 2023 Release Build 142 and am experiencing regular crashes on a workspace that has been stable up until now. It seems to occur just as I click into a browser window (but not every time). It crashes without warning and with no error. I seem to recall there is a way to set up event logging but I can't recall how? Can anyone help diagnose this? It's a complex workspace with multiple linked database layers and multiple windows. Has anyone else experienced this with the latest version?

------------------------------
Janet Bateson
Senior Consultant
Critchlow Geospatial Limited
------------------------------

We've also seen regular crashes in MI Pro v 2023 Build 142 when interacting with browser windows.  It seems more common if the browser window is floating vs tabbed.  Also, if I edit data in the info box and then click the middle of a browser window then it's 99% likely to crash.  I emailed support a couple of times for help but they were unable to reproduce the issue.  We've also seen MapInfo deactivate map tools when a map window is active due to using multiple screens perhaps.  Perhaps a MapInfo Support Monday on how to enable that detailed logging on how support would use that to debug the issue?  Crashing with no errors is frustrating and happens many times a day for a variety of issues.

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Jay Russell
Lead Systems Analyst
CENTERPOINT ENERGY RESOURCES
Houston TX
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Original Message:
Sent: 06-25-2024 22:07
From: Janet Bateson
Subject: MI Pro v 2023 Crashes

Good afternoon

I recently installed MI Pro v 2023 Release Build 142 and am experiencing regular crashes on a workspace that has been stable up until now. It seems to occur just as I click into a browser window (but not every time). It crashes without warning and with no error. I seem to recall there is a way to set up event logging but I can't recall how? Can anyone help diagnose this? It's a complex workspace with multiple linked database layers and multiple windows. Has anyone else experienced this with the latest version?

------------------------------
Janet Bateson
Senior Consultant
Critchlow Geospatial Limited
------------------------------