MapInfo Pro

Hello, I'm having trouble installing Mapinfo 2023.

I'm using a license key on a server within my company.

During installation, I enter the serial number and access code.

I also enter the license server name and port during installation...

When I launch it, it refuses to connect...

More strangely, in the license settings (see photo), the serial numbers/access codes do not match those entered during installation.

They correspond to key numbers used by colleagues (standard, non-shared keys)...

Thank you for your help.

Sincerely,
 

That's a bit strange. Have you had MapInfo Pro installed on this computer earlier?

Anyway, the simplest way to fix this is to change the serial# and Access# in the Registry. You may also have to insert the name and port for the license server.

You can typically find these values under Computer\HKEY_LOCAL_MACHINE\SOFTWARE\MapInfo\MapInfo\Professional\2300 or Computer\HKEY_CURRENT_USER\SOFTWARE\MapInfo\MapInfo\Professional\2300. Sometimes under both.

TY Peter, 

This is exactly what I was looking for !

Best regards,

Original Message:
Sent: 03-21-2025 02:19
From: Peter Møller
Subject: installation problem

That's a bit strange. Have you had MapInfo Pro installed on this computer earlier?

Anyway, the simplest way to fix this is to change the serial# and Access# in the Registry. You may also have to insert the name and port for the license server.

You can typically find these values under Computer\HKEY_LOCAL_MACHINE\SOFTWARE\MapInfo\MapInfo\Professional\2300 or Computer\HKEY_CURRENT_USER\SOFTWARE\MapInfo\MapInfo\Professional\2300. Sometimes under both.

Our support team can also help you get this fixed.

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Peter Horsbøll Møller
Principal Presales Consultant | Distinguished Engineer
Precisely | Trust in Data
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