That's a bit strange. Have you had MapInfo Pro installed on this computer earlier?
Anyway, the simplest way to fix this is to change the serial# and Access# in the Registry. You may also have to insert the name and port for the license server.
You can typically find these values under Computer\HKEY_LOCAL_MACHINE\SOFTWARE\MapInfo\MapInfo\Professional\2300 or Computer\HKEY_CURRENT_USER\SOFTWARE\MapInfo\MapInfo\Professional\2300. Sometimes under both.
Our support team can also help you get this fixed.
------------------------------
Peter Horsbøll Møller
Principal Presales Consultant | Distinguished Engineer
Precisely | Trust in Data
------------------------------
Original Message:
Sent: 03-20-2025 04:09
From: Thomas Delaire
Subject: installation problem
Hello, I'm having trouble installing Mapinfo 2023.I'm using a license key on a server within my company.During installation, I enter the serial number and access code.I also enter the license server name and port during installation...When I launch it, it refuses to connect...More strangely, in the license settings (see photo), the serial numbers/access codes do not match those entered during installation.They correspond to key numbers used by colleagues (standard, non-shared keys)...Thank you for your help.Sincerely,
------------------------------
Thomas Delaire
Knowledge Community Shared Account
------------------------------