You may have already received an email regarding this from Precisely (previously Winshuttle) customer communication team and we are adding the same here as well for better reach. This change from Microsoft impacts Evolve and Foundation customers. Below details explains about this change, how it may impact you and the next steps. Please go through the details below and contact Precisely support (Contact Support – Precisely Support) if you have any further questions.
Q1: What is Microsoft changing that may impact Automate Evolve and Foundation customers?
Answer: Microsoft is disabling Basic Authentication on Exchange Online effective October 1, 2022. Please look into this article for details: Deprecation of Basic authentication in Exchange Online | Microsoft Docs
Q2: Can a customer get extension from Microsoft for not disabling the basic authentication for their tenant?
Answer: As per this article -- Deprecation of Basic authentication in Exchange Online | Microsoft Learn. Microsoft have updated that customers will have the final opportunity to postpone this change.
They state the following in this article, please contact Microsoft directly for more information.
On September 1, 2022, we announced there will be one final opportunity to postpone this change. Tenants will be allowed to re-enable a protocol once between October 1, 2022 and December 31, 2022. Any protocol exceptions or re-enabled protocols will be turned off early in January 2023, with no possibility of further use. See the full announcement at Basic Authentication Deprecation in Exchange Online – September 2022 Update.
In Office 365 Operated by 21Vianet, we will begin disabling Basic authentication on March 31, 2023. All other cloud environments are subject to the October 1, 2022 date.
Q3: As a customer of Automate products, how do I know if I am impacted?
Answer: Only the customers using full Evolve or Foundation products using email approval feature (incoming emails sent to the product) with Microsoft Exchange online are impacted. Below are the product lines that are NOT impacted:
- Studio (or module only licenses) with Connect 12.1 or 20.2
- Studio with LMS only
- Studio with User Governance or Central 11.x and 12.x
- Studio with Studio Manager 20.x
Below products ARE impacted if they are using Email approval feature (incoming emails sent to the product*) with Microsoft Exchange online:
- Foundation 12.x, 11.x and 10.7
- Evolve 20.x
*Note: If Foundation and Evolve customers are not using email approval feature (incoming emails sent to the product), then they are NOT impacted, and no action is required by these customers.
Q4: How do I check if I am using exchange online or exchange on-premises in Foundation or Evolve?
Answer: Evolve customers follow the steps below:
- Open Administration App on Evolve site
- Go to Settings -> Mail -> Incoming email settings
- On the Incoming email settings page, check the details of exchange server to confirm if you are using exchange online or exchange on-premises.
Get Server parameter details and check with your IT team if this is Exchange Online URL or not.
Foundation customers follow the steps below:
- Go to Workflow Central Admin site
- Under Server Administration section, go to Configure Options page
- Check the value of the following configuration keys server to confirm if you are using exchange online or exchange on-premises:
- EMailApprovalMailServer
- EMailApprovalMailServerPort
- EmailApprovalMailServerType
Get these parameter details and check with your IT team if these are Exchange Online details or not.
Q5: What are the next steps for impacted Evolve (versions 20.x) customers?
Answer: To address this issue, Precisely will release Evolve Server version 20.2.9 HF1 on or before 31 August 2022. Impacted Evolve customers should upgrade their Evolve server to this version.
Customers currently on 20.2.9 need to upgrade only the Evolve server to 20.2.9 HF1, no need to upgrade Evolve Worker and Studio as 20.2.9 Worker and Studio are compatible with 20.2.9 HF1 Evolve server. Customer who are facing this issue and have received any patch on top of 20.2.9, please contact support to get a customed patch or installer.
Customers currently on any version earlier than 20.2.9 should upgrade their Evolve server to 20.2.9 HF1 and Evolve Worker and Studio to 20.2.9.
Impacted Evolve customers can upgrade their Evolve systems on their own with the help of upgrade guides which can be received from the support team. Customers can also get paid help from the Precisely Professional Services team and partners in upgrades. If you are impacted by this change, please contact our customer support team at the end of this month (August 2022).
Q6: What are the next steps for impacted Foundation (12.x, 11.x and 10.7) customers?
Answer: For Foundation customers we will provide customer specific patches. The impacted Foundation customers should contact Precisely customer support and can request for a patch if they have an active maintenance agreement. While requesting support for a patch, please provide the following information:
- Current version of Winshuttle Workflow
- Incoming email configuration details about authentication. For this, please share the value of the following Workflow configuration keys:
- EMailApprovalMailServer
- EMailApprovalMailServerPort
- EMailApprovalMailServerType
If you received any patches from Winshuttle after your last upgrade and you have information available about those patches, please share that with the support team. This will be helpful to expedite merge those in the new patch.
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Rishav Kumar | Product Manager
Precisely Australia | +61410964724
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