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  • 1.  How do I send email notifications to individuals that are not users on Evolve

    Posted 05-09-2023 15:24
    Edited by Lisa O'Neil 05-09-2023 16:29

    UPDATE: I have resolved my issue.  All is working properly.

    I am using Evolve 20.3.1 and currently have a swim lane set up in the workflow that pulls an email field set up on my form; it is an Email element.  This email is not a current user of Evolve and the notifications are not being received by them.  I have done some testing where I add them to the user groups and then they receive the email notifications but I don't want to have to add these random individuals into the user groups.  Is there another way?  Thanks!



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    Lisa O'Neil
    HP Hood LLC
    Lynnfield MA
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  • 2.  RE: How do I send email notifications to individuals that are not users on Evolve

    Employee
    Posted 05-11-2023 07:51

    Hi Lisa,
    are you using email plugin or a notification node to send this email?
    There are no restrictions on sending email through email plugin or notification node, you can send email to user who are not in group as well.
    if the user email is outside your company domain, make sure email domain is not blocked by your IT team on the smtp server.

    Hope this helps.

    Regards



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    Hammad Naeem
    Precisely Software Inc.
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  • 3.  RE: How do I send email notifications to individuals that are not users on Evolve

    Posted 05-15-2023 10:51

    Hi Naeem,

     

    I was sending to employees that were not an Evolve user so the email domain was the same but it wasn't working.  I used the Send Email Plug-in and then everything seemed to work perfectly.

     

    Thanks for the response!

    Lisa

     

     

    Lisa J. O'Neil

    Master Data Lead, Information Technologies

    HP Hood, LLC

    Corporate Office

    Six Kimball Lane

    Lynnfield, MA 01940

    Cell: (781) 258-6604

     

     

     

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