Automate

Has anyone experienced issues where the workflow shows up blank. When I finished my work on Friday I had no issues but upon starting my work today I no longer see the workflow when I open my form solution. If I hit reset zoom I can get the workflow to appear but not the swim lanes and if I go to edit the workflow it disappears again. I have tried hitting reset zoom and once I am seeing the workflow to republish it but when I open again same thing. I have looked at a few versions from Friday and the workflow is not showing up.

Hi Ann Davis,

It appears that there may be an issue in your workflow- possibly related to the nodes, conditions, or swimlane. To investigate further, you can check the Blackbird logs by pressing Ctrl + F12. Once the panel opens, please enable the checkboxes for 'On Page Load', 'Write Logs', and 'Write Timestamp'.

At the top of the Blackbird panel, enable only the error icon and disable the other icons. You may refer to the attached screenshot for visual guidance.

Next, reopen the solution and repeat the steps you've been following. While doing so, monitor the Blackbird logs for any errors.  This process should help in identifying the root cause of the issue.

If the issue persists, please share the solution or raise a support ticket for further assistance.

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Divya Verma
*Precisely Software Inc.
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