MapInfo Pro

Hi, 

Does anyone know if this Bing Tile Server error message is normally only when the latest Bing patch hasn't been installed? Or is for another reason?

A client as happily running Bing until a few weeks ago, and is now getting this message  

Despite running the bing patch it's not working.

Client is using MapInfo-Discover but this seems more like a MapInfo issue.

Cheers for any advice available. 

------------------------------
Caroline Hilton
Pelican GeoGraphics Ltd (VAR)
UK
------------------------------

Hi Caroline

We have seen several issues this year, especially with older versions of MapInfo Pro, where users run into problems using the Bing Services.

This relates to Microsoft switching from the older TLS 1.0 to the newer and more secure TLS 1.2.

We have been able to fix these problems but you will have to contact our support team for the fix.

------------------------------
Peter Horsbøll Møller
Principal Presales Consultant | Distinguished Engineer
Precisely | Trust in Data
------------------------------

Many thanks, Peter.

It was finally resolved by the user setting their network to use TCP/IPv4, not the IPv6 that the network (StarLink) was using by default. 

I don't know enough about networks and protocols to know if this relates to TLS 1.2....

------------------------------
Caroline Hilton
MD
Pelican GeoGraphics Ltd (VAR)
Petersfield
------------------------------

Original Message:
Sent: 06-03-2024 01:34
From: Peter Møller
Subject: Error loading Bing

Hi Caroline

We have seen several issues this year, especially with older versions of MapInfo Pro, where users run into problems using the Bing Services.

This relates to Microsoft switching from the older TLS 1.0 to the newer and more secure TLS 1.2.

We have been able to fix these problems but you will have to contact our support team for the fix.

------------------------------
Peter Horsbøll Møller
Principal Presales Consultant | Distinguished Engineer
Precisely | Trust in Data
------------------------------

Thanks for the update, Caroline.

I have shared that feedback with our engineering team.

------------------------------
Peter Horsbøll Møller
Principal Presales Consultant | Distinguished Engineer
Precisely | Trust in Data
------------------------------

Original Message:
Sent: 06-10-2024 12:10
From: Caroline Hilton
Subject: Error loading Bing

Many thanks, Peter.

It was finally resolved by the user setting their network to use TCP/IPv4, not the IPv6 that the network (StarLink) was using by default. 

I don't know enough about networks and protocols to know if this relates to TLS 1.2....

------------------------------
Caroline Hilton
MD
Pelican GeoGraphics Ltd (VAR)
Petersfield
------------------------------


Original Message:
Sent: 06-03-2024 01:34
From: Peter Møller
Subject: Error loading Bing

Hi Caroline

We have seen several issues this year, especially with older versions of MapInfo Pro, where users run into problems using the Bing Services.

This relates to Microsoft switching from the older TLS 1.0 to the newer and more secure TLS 1.2.

We have been able to fix these problems but you will have to contact our support team for the fix.

------------------------------
Peter Horsbøll Møller
Principal Presales Consultant | Distinguished Engineer
Precisely | Trust in Data