MapInfo Pro

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  • 1.  Error loading Bing

    Posted 17 days ago

    Hi, 

    Does anyone know if this Bing Tile Server error message is normally only when the latest Bing patch hasn't been installed? Or is for another reason?

    A client as happily running Bing until a few weeks ago, and is now getting this message  

    Despite running the bing patch it's not working.

    Client is using MapInfo-Discover but this seems more like a MapInfo issue.

    Cheers for any advice available. 



    ------------------------------
    Caroline Hilton
    Pelican GeoGraphics Ltd (VAR)
    UK
    ------------------------------


  • 2.  RE: Error loading Bing

    Employee
    Posted 14 days ago

    Hi Caroline

    We have seen several issues this year, especially with older versions of MapInfo Pro, where users run into problems using the Bing Services.

    This relates to Microsoft switching from the older TLS 1.0 to the newer and more secure TLS 1.2.

    We have been able to fix these problems but you will have to contact our support team for the fix.



    ------------------------------
    Peter Horsbøll Møller
    Principal Presales Consultant | Distinguished Engineer
    Precisely | Trust in Data
    ------------------------------



  • 3.  RE: Error loading Bing

    Posted 7 days ago

    Many thanks, Peter.

    It was finally resolved by the user setting their network to use TCP/IPv4, not the IPv6 that the network (StarLink) was using by default. 

    I don't know enough about networks and protocols to know if this relates to TLS 1.2....



    ------------------------------
    Caroline Hilton
    MD
    Pelican GeoGraphics Ltd (VAR)
    Petersfield
    ------------------------------



  • 4.  RE: Error loading Bing

    Employee
    Posted 6 days ago

    Thanks for the update, Caroline.

    I have shared that feedback with our engineering team.



    ------------------------------
    Peter Horsbøll Møller
    Principal Presales Consultant | Distinguished Engineer
    Precisely | Trust in Data
    ------------------------------