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Change to Connect CDC SQData Support Policy

  • 1.  Change to Connect CDC SQData Support Policy

    Posted 27 days ago
    Edited by Product Communications 27 days ago

    March 22, 2024

    Notice on Connect CDC - SQData Support Lifecycle Changes

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    Abstract

    Precisely is announcing a change to its product support lifecycle. This change impacts all users of all versions of Connect CDC SQData.

    Overview of Changes

    Precisely is instituting a new support policy that establishes a definitive two-year timeline of support for all major releases (i.e. version 5) and minor releases (i.e. version 5.x) of Connect CDC SQData. Fix releases (i.e. version 5.1.x) will be considered part of a minor release. Starting with Connect CDC version 5, Precisely intends to provide full support for all releases for two years, starting with their release date. As such, versions of Connect CDC SQData older than two years will be deemed Out of Support. While Precisely will provide recommendations, workarounds, knowledge base articles, and troubleshooting tips, users will need to upgrade to supported versions in order to receive software updates, fixes, and patches. Updates will not be delivered for versions of Connect CDC SQData older than two years.

    As this represents the first announcement of this policy, Customers running supported versions of Connect CDC SQData more than two years old will have two years from the release date of Connect CDC SQData version 5.0 to migrate to a supported version.

     

    Contact Information

    If you would like technical assistance, or have further questions, please contact the Precisely Global Support team at Precisely Support

    www.precisely.com

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