Precisely Enterworks

 View Only

  • 1.  Category Import Templates Not Recognizing Impot Options

    Posted 06-29-2022 08:04
    We recently upgraded to v10 and are using category templates for some of our scheduled jobs that have a large amount of attributes mapped for the import template. We noticed that even when we set the Import Option to Update Only it is still trying to create items based on the primary keys of the repository. We also have Validateaftersyncin set to true, but the records do not validate after import. 

    Has anyone else experienced this issue with category templates not recognizing import options of the scheduled job?

    ------------------------------
    Marrianna Martinez
    Manager of PRoduct Information
    marrianna.martinez@omnisharedservices.com
    Hajoca Corporation
    ------------------------------


  • 2.  RE: Category Import Templates Not Recognizing Impot Options

    Employee
    Posted 07-30-2022 19:45
    Marrianna,

    This should not happen.  If you have verified that the import is configured to be Update Only (look at the settings at the beginning of the Import log file from the Job Monitor), then I recommend you open a Support ticket for it to be investigated.

    -Brian

    ------------------------------
    Brian Zupke | Senior Technical Support Engineer
    Winshuttle North America | 909-900-9179
    ------------------------------



  • 3.  RE: Category Import Templates Not Recognizing Impot Options

    Posted 08-05-2022 16:09
    Thanks Brian, I was able to recreate this issue in our UAt environment and confirmed the import has the UpdateOnly option listed as well as the ValidateAfterSyncIn is set to true. Image below of all import options that are set. Do any of these possibly contradict one another? If these are correct, then I will be opening a support ticket. 

    Import options are set as in this image, but records are not being validated after sync in. This is in both UAT and PROD.


    ------------------------------
    Marrianna Martinez
    Manager of PRoduct Information
    marrianna.martinez@omnisharedservices.com
    Hajoca Corporation
    ------------------------------

    Original Message


  • 4.  RE: Category Import Templates Not Recognizing Impot Options

    Employee
    Posted 08-06-2022 18:34
    Marrianna,

    You may want to open a support ticket and have this worked through support.  The next step would be to examine the Job Monitor log for the import and review the settings at the top of the file to confirm they reflect what is in the Scheduled Import's Import Options.   The Scheduled Import, the Job Monitor Log, and possibly the logs associated with the worker that processed the job should all be included in the support ticket.

    -Brian

    ------------------------------
    Brian Zupke | Senior Technical Support Engineer
    Winshuttle North America | 909-900-9179
    ------------------------------

    Original Message