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  • 1.  Autorun Jobs failed at Worker with error "Logon details are incomplete/incorrect. Please enter the login details to continue with SAP logon"

    Posted 05-08-2024 02:55

    We configured and established the SAP Trust connections in our Automate Evolve, and there is no issue if the autorun jobs pick up by the Application Server.

    However error "Logon details are incomplete/incorrect. Please enter the login details to continue with SAP logon" is thrown when the job picked up by worker, we have configured the same as well in the worker server however not sure if anything missing or incorrect.

    Does anyone facing this issue before?



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    Best Regards,
    Mei Jing Chan
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  • 2.  RE: Autorun Jobs failed at Worker with error "Logon details are incomplete/incorrect. Please enter the login details to continue with SAP logon"

    Employee
    Posted 05-08-2024 03:42
    Edited by Hammad Naeem 05-08-2024 03:42

    Hi Mei Jing Chan,

    make sure you have following entries in your services file at path C:\Windows\System32\drivers\etc on your worker server

    If the entries are missing, route to path C:\Windows\System32\drivers\etc (on server where worker is installed).

    open Services file and make above mentioned entries. Restart worker service and test the scenario.

    Note : This issue is resolved in later version of evolve 20.2.2 or later

    Hope this helps.

    Regards



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    Hammad Naeem
    Precisely Software Inc.
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  • 3.  RE: Autorun Jobs failed at Worker with error "Logon details are incomplete/incorrect. Please enter the login details to continue with SAP logon"

    Posted 05-08-2024 23:47
    Edited by Mei Jing Chan 05-08-2024 23:47

    Hi Naeem,

    Issue still persisting after I added the sap system message server entries in the worker server etc/services, worker server restarted as well.
    We are currently using the evolve version 20.3.2. 



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    Mei Jing Chan
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    Original Message


  • 4.  RE: Autorun Jobs failed at Worker with error "Logon details are incomplete/incorrect. Please enter the login details to continue with SAP logon"

    Employee
    Posted 05-11-2024 11:13

    Hello Mei jing chan,

    You can raise a support ticket regarding this so that someone from the team can have a closure look at you servers and other architectural details.

    Regards

    Hammad Naeem



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    Hammad Naeem
    Precisely Software Inc.
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    Original Message