Assure iTera

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  • 1.  Assure iTera

    Posted 04-17-2023 09:49

    Error: HolDOS - Hold - Object could not be replicated to an older OS.  
    However, the environments are at the same V7R4 Operational level. Has anyone had a similar situation?
    iTera is at version 6.12.18.



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    Marcos Romeu Thirion
    Intercompany Tecnologia em Sistemas LTDA
    SAO PAULO
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  • 2.  RE: Assure iTera

    Posted 04-18-2023 05:47

    Hello Marcos, I see that you have been in contact with Support recently and run a Webex session. Was the recent update Support shared sufficient to resolve the issue?



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    Stephan Leisse
    Senior Sales Engineer
    p +49 2131 5965020
    Precisely.com
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  • 3.  RE: Assure iTera

    Employee
    Posted 4 days ago

    Thank you for posting your question.

    While the forum is a great place to discuss product capabilities, best practices, and share experiences with the community, specific technical issues are best handled through our Support team so they can be properly investigated and tracked.

    Please open a case through the Precisely Customer Portal at https://customer.precisely.com/, and our team will be happy to assist. This ensures your issue is assigned, tracked, and updated through to resolution.

    We appreciate your participation in the community and look forward to hearing about your experiences and use cases here in the forum as well.



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    Rick Hager
    Senior Manager, Customer Support
    *Precisely Software Inc.
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    Original Message