MapInfo Pro

Hi

I am unable to access downloads from orders in Digital River.

I'm trying to get v17.0.2, as well as the Bing patch (to make sure it works for clients), and after ordering them I click on the download link (below) to be told  "Forbidden: You don't have permission to access ........."

This also happens when I go to the "findmyorder.com" link.

Is this happening to anyone else? Anyone know how to fix it?

Thanks in advance

------------------------------
Caroline Hilton
Pelican GeoGraphics Ltd (VAR)
Petersfield
------------------------------

​Does this mean you never get to the screen where you enter your e-store credentials?

------------------------------
Eric Blasenheim
Spectrum Spatial Technical Product Manager
Troy, NY
------------------------------

Original Message:
Sent: 01-08-2019 06:40
From: Caroline Hilton
Subject: Downloading updates from Digital River - forbidden access

Hi

I am unable to access downloads from orders in Digital River.

I'm trying to get v17.0.2, as well as the Bing patch (to make sure it works for clients), and after ordering them I click on the download link (below) to be told  "Forbidden: You don't have permission to access ........."

This also happens when I go to the "findmyorder.com" link.

Is this happening to anyone else? Anyone know how to fix it?

Thanks in advance

------------------------------
Caroline Hilton
Pelican GeoGraphics Ltd (VAR)
Petersfield
------------------------------

I had to log into the e-store to put the order through, then I got the page that showed the completed order with the green download buttons. Nothing else. When I click on the green button it says "forbidden".

------------------------------
Caroline Hilton
Pelican GeoGraphics Ltd (VAR)
Petersfield
------------------------------

Original Message:
Sent: 01-08-2019 07:57
From: Eric Blasenheim
Subject: Downloading updates from Digital River - forbidden access

​Does this mean you never get to the screen where you enter your e-store credentials?

------------------------------
Eric Blasenheim
Spectrum Spatial Technical Product Manager
Troy, NY

Original Message:
Sent: 01-08-2019 06:40
From: Caroline Hilton
Subject: Downloading updates from Digital River - forbidden access

Hi

I am unable to access downloads from orders in Digital River.

I'm trying to get v17.0.2, as well as the Bing patch (to make sure it works for clients), and after ordering them I click on the download link (below) to be told  "Forbidden: You don't have permission to access ........."

This also happens when I go to the "findmyorder.com" link.

Is this happening to anyone else? Anyone know how to fix it?

Thanks in advance

------------------------------
Caroline Hilton
Pelican GeoGraphics Ltd (VAR)
Petersfield
------------------------------

Caroline,

You might be experiencing a server caching issue unique to your corporate VPN and the Digital River site, which causes a delay in the availability of the product to download for a short period of time.

The options are these:

1. Allow the server cache to synch within their VPN; return to the same order after 12pm today via www.findmyorder.com and re-attempt the download.
2. Log off of yourr VPN which is generating the firewall/server synch issue and attempt the estore link again.
 
Regards,
Andrei



------------------------------
Andrei Veselov
Knowledge Community Shared Account
Shelton CT
------------------------------

Original Message:
Sent: 01-08-2019 08:29
From: Caroline Hilton
Subject: Downloading updates from Digital River - forbidden access

I had to log into the e-store to put the order through, then I got the page that showed the completed order with the green download buttons. Nothing else. When I click on the green button it says "forbidden".

------------------------------
Caroline Hilton
Pelican GeoGraphics Ltd (VAR)
Petersfield

Original Message:
Sent: 01-08-2019 07:57
From: Eric Blasenheim
Subject: Downloading updates from Digital River - forbidden access

​Does this mean you never get to the screen where you enter your e-store credentials?

------------------------------
Eric Blasenheim
Spectrum Spatial Technical Product Manager
Troy, NY

Original Message:
Sent: 01-08-2019 06:40
From: Caroline Hilton
Subject: Downloading updates from Digital River - forbidden access

Hi

I am unable to access downloads from orders in Digital River.

I'm trying to get v17.0.2, as well as the Bing patch (to make sure it works for clients), and after ordering them I click on the download link (below) to be told  "Forbidden: You don't have permission to access ........."

This also happens when I go to the "findmyorder.com" link.

Is this happening to anyone else? Anyone know how to fix it?

Thanks in advance

------------------------------
Caroline Hilton
Pelican GeoGraphics Ltd (VAR)
Petersfield
------------------------------

Thanks Andrei, I am not aware that I have a VPN, only a laptop connected to the internet.

Which time zone would the 12pm need to be? It's not working yet, 14:18 UK time

Cheers

------------------------------
Caroline Hilton
Pelican GeoGraphics Ltd (VAR)
Petersfield
------------------------------

Original Message:
Sent: 01-08-2019 08:36
From: Andrei Veselov
Subject: Downloading updates from Digital River - forbidden access

Caroline,

You might be experiencing a server caching issue unique to your corporate VPN and the Digital River site, which causes a delay in the availability of the product to download for a short period of time.

The options are these:

1. Allow the server cache to synch within their VPN; return to the same order after 12pm today via www.findmyorder.com and re-attempt the download.
2. Log off of yourr VPN which is generating the firewall/server synch issue and attempt the estore link again.

Regards,
Andrei



------------------------------
Andrei Veselov
Knowledge Community Shared Account
Shelton CT

Original Message:
Sent: 01-08-2019 08:29
From: Caroline Hilton
Subject: Downloading updates from Digital River - forbidden access

I had to log into the e-store to put the order through, then I got the page that showed the completed order with the green download buttons. Nothing else. When I click on the green button it says "forbidden".

------------------------------
Caroline Hilton
Pelican GeoGraphics Ltd (VAR)
Petersfield

Original Message:
Sent: 01-08-2019 07:57
From: Eric Blasenheim
Subject: Downloading updates from Digital River - forbidden access

​Does this mean you never get to the screen where you enter your e-store credentials?

------------------------------
Eric Blasenheim
Spectrum Spatial Technical Product Manager
Troy, NY

Original Message:
Sent: 01-08-2019 06:40
From: Caroline Hilton
Subject: Downloading updates from Digital River - forbidden access

Hi

I am unable to access downloads from orders in Digital River.

I'm trying to get v17.0.2, as well as the Bing patch (to make sure it works for clients), and after ordering them I click on the download link (below) to be told  "Forbidden: You don't have permission to access ........."

This also happens when I go to the "findmyorder.com" link.

Is this happening to anyone else? Anyone know how to fix it?

Thanks in advance

------------------------------
Caroline Hilton
Pelican GeoGraphics Ltd (VAR)
Petersfield
------------------------------

Hi Caroline, I had the same problem on monday but for the "Spectrum™ Technology Platform 12.2.1 S05 Product Update ". I lodged a support request and they just sent me an Amazon link instead.

Regards,

------------------------------
Jason Hemingway
Coordinator Asset Mgt & GIS
Cassowary Coast Regional Council
Innisfail Australia
------------------------------

Original Message:
Sent: 01-08-2019 06:40
From: Caroline Hilton
Subject: Downloading updates from Digital River - forbidden access

Hi

I am unable to access downloads from orders in Digital River.

I'm trying to get v17.0.2, as well as the Bing patch (to make sure it works for clients), and after ordering them I click on the download link (below) to be told  "Forbidden: You don't have permission to access ........."

This also happens when I go to the "findmyorder.com" link.

Is this happening to anyone else? Anyone know how to fix it?

Thanks in advance

------------------------------
Caroline Hilton
Pelican GeoGraphics Ltd (VAR)
Petersfield
------------------------------