Spectrum Spatial (SSA/LIM)

I would like to know, where is it possible to setup longer session time and what is the maximum of this time.

Thank you

Hello Marek,

you could set up session timeout value in SSA Administration Console below

steps to do that:

1. Login to admin console
2. Go to Settings tab

3. Change value of Session Timeout (minutes) field

Maximum value is 180 minutes

Now I see. Its easy.

Thank you for your help.

@Arkadiusz Gotfryd? We have applied this 180 minute time limit sometime back and I've been meaning to raise a support ticket for it as it doesn't seem to always(or often) hold true. With SSA users using the basic no sign in Guest account or a username/password protected sign-in it is pretty rare to get the full 3-hour allocation. Often being asked to re-sign-in or refresh browser (losing current work) within a few minutes of first session of the day. To speed things up a little can you provide me a list of any logs, screen shots etc... to provide PB Support. TIA.

Hi,

I will check the setting and let you know our experiences. In case a problem, I will send you an info. Thank you. Marek?

@William Dean? Log files from following directory

C:\Program Files\Pitney Bowes\Spectrum\server\app\repository\logs

might provide some information for the PB Support team.

Arkadiusz Gotfryd

Hi William,

You mentioned SSA logging out or requesting re-authentication before time out period is expected to have expired. Do you know what version of SSA and Spectrum you are using, i had a similar experience with a client here in the UK and it was related to an issue with the Spectrum platform version 12.0, for which there is a patch available. Let me know what version and we can check it out for you.

Cheers

Chris Russell

Senior Consultant UK