Ahhhhh.. We haven't done an Infogix cloud to our network type of connection. What we experienced before was between our Mainframe system going to Infogix Assure. We had to adjust this field below in the Assure Server side to prevent it from getting Timeout errors. I would think there is a similar field in the Cloud Assure properties file that handles this between Cloud and your system.
# On/off flag for Keep alive heart beat for streaming client
STREAMING_CLIENT_KEEP_ALIVE=true
A common network error we also get is if we try to connect from Infogix Assure to a database source (internally). They don't come in as often anymore. And normally, if we restart the job, it goes in the second time around. And based on the errors and forums I've visited, these were mostly caused by the driver versions we are using or the Database version of the receiving system.