David, we have had this problem since going live back in 2016 with v7. We sent off logs to support to try and sort it out after a couple of months of little headway the new version was out and they told us to upgrade to see if that sorted it out, it didn't. Restarting the services each night doesn't help either, as Stuart Carter said we just restart the Spectrum Platform service when it happens, the users let us know and usually back live in 10-15mins.
I forgot to add, it freezes less than it used too, and I have never been as lucky as Stuart and had Spectrum freeze 5 times in the day (2 was my worst I think). I have had it happen about 4 times in the last 6 months I think.
Regards,
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Jason Hemingway
Coordinator Asset Mgt & GIS
Cassowary Coast Regional Council
Innisfail Australia
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Original Message:
Sent: 01-06-2019 19:36
From: David Edwards
Subject: Email notification when SSA is not working properly?
I have noticed that every 3 weeks or so that the server hosting Spectrum Spatial Analyst will need to be restarted as SSA stops functioning correctly. I'm investigating whether it is possible to setup an email alert once the SSA service malfunctions - has anyone else done this and if so what criteria did you set to trigger the email alert.
Thanks
David
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David Edwards
Manager eSolutions
Waverley Council
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