Assure DQ

I've coded an Assure alert and selected user IPCNAM to get an emailed alert.  The user does not receive an email and the warning below appears in the log.  The user is set up in USERPREFS to get emails. What Active Directory source attribute is used to retrieve a users' email address that may be missing for this user?

WARN  (IA-Scheduler-Worker-8) [ResultsProcessing-971731] [com.unitechsys.iitap.component.exceptionmanager.ent.impl.ExceptionMgrEvaluator].[setupEMailAttribute]: User ID ipcnam wants email delivery for the Rule SEC_ULTIPRO_ACTIVE_ALERT_RACF_RA, but has no email address.

Hi Barb,

There’s two locations that this could be setup, depending on whether you have LDAP integration enabled for user attributes.

If you have LDAP integration for user attributes enabled, then your Assure config will have a “userinfo.directory.properties” file, which contains the following definition for extracting a user’s email address:

# Attribute to retrieve email address.

USER_LDAP_EMAIL_ATTR=mail

The value specified will need to match the attribute that contains a user’s email address within your LDAP. Since you’re getting this error, that suggests that this user doesn’t have an email address defined within that attribute, which will need to be added within your LDAP. If this error is universal across any user selected for an alert, then that would suggest that the email attribute would need to be updated. The correct value would need to be provided by your LDAP team, followed by a redeploy of Assure.

If you don’t have LDAP integration enabled, then Assure will contain the user’s attributes. Click on the Users link within the Assure UI, shown below, then click on the necessary user, specify an email address and save.

Wow, awesome fast response Brenda!! You nailed it – we do use the LDAP integration and have the exact property you descried. I see that this particular user does NOT have the ‘mail’ attribute in his AD record, so that looks like the problem. Thanks so much for your help!