Hi Terry,
Thank you for your clear explanation.
I hope to get positive solution from Datamine.
Thanks,
Kyaw
Sent from Mail for Windows
Original Message:
Sent: 10/7/2021 5:45:00 PM
From: Terry Hunt
Subject: RE: MapInfo Pro license activation Problem
Hi Kyaw,
Precisely is the ex Pitney Bowes Software and Data business, which develops and maintains MapInfo Pro and several other products.
Our partner Datamine develops and maintains the Discover Suite that can be incorporated with MapInfo Pro.
Discover was part of Precisely, the Discover Suite product was separated into their own company a few years ago i.e. Datamine.
When this occurred, all Discover clients also moved to Datamine.
Precisely and Datamine continue to work together and support the integration of our products.
Clients should always approach any support with the company they have purchased the product from and the support teams from each will liaise with each other for any overlapping items as required.
I know the Datamine Support team will be able to assist with your enquiry. Please pass on your licensing details and issue with download and activation.
Kind Regards,
Terry
------------------------------
Terry Hunt
Support Engineer
Precisely
Sydney, Australia
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Original Message:
Sent: 10-07-2021 03:36
From: Kyaw Z. Win
Subject: MapInfo Pro license activation Problem
Hi Terry,
Thank you for your response.
I will contact them shortly.
Could you please let me know what is different between Datamine & Precisely?
What I understand is all are under datamines when they handover from Pitney Bowes.
Thanks,
Kyaw
Original Message:
Sent: 10/7/2021 2:41:00 AM
From: Terry Hunt
Subject: RE: MapInfo Pro license activation Problem
Hi Kyaw,
The Serial Number you passed on shows you are a Datamine client and I am unable to assist.
Please be advised that technical support (including licensing) for this product is no longer being handled by Precisely (for a few years now) and you will need to contact Datamine directly to get this issue resolved.
The contact details for Datamine are:
For Canada and US customers:
Email: support.na@dataminesoftware.com/" rel="noopener">Support.na@dataminesoftware.com
Phone: 705-688-0101
Email: Support.discover@dataminesoftware.com
Phone: +61 7 3248 0004
Web: www.dataminediscover.com
Please let me know if you do not get a response from either of the above options.
Kind Regards,
Terry
------------------------------
Terry Hunt
Support Engineer
Precisely
Sydney, Australia
------------------------------
Original Message:
Sent: 10-07-2021 00:50
From: Kyaw Z. Win
Subject: MapInfo Pro license activation Problem
Dear Terry,
Thank you for your support.
Unfortunately I cannot reply email to support@precisely.com.
The license info are as follow:
Customer No. xxxxxxxx (has been removed by admin)
Serial Number: xxxxxxxxxxx (has been removed by admin)
User Name: Kyaw Z. Win
Company: Resource & Environment Myanmar Co.,Ltd.
Email: kyawzw@enviromyanmar.net
I hope that will helpful for you.
Best Regards,
Kyaw
Sent from Mail for Windows
Original Message:
Sent: 10/6/2021 8:13:00 PM
From: Terry Hunt
Subject: RE: MapInfo Pro license activation Problem
Hi Kyaw,
I have created a case and replied to the two email addresses we have on file for you.
Please check your junk/spam folder for two emails from support@precisely.com and reply with the requested Serial Number details.
If you are unable to see either email, please use the Reply Privately option in this thread with you Serial Number information.
Kind Regards,
Terry
------------------------------
Terry Hunt
Software Support Engineer
Precisely
Sydney, Australia
Original Message:
Sent: 10-05-2021 07:40
From: Kyaw Z. Win
Subject: MapInfo Pro license activation Problem
Dear Terry,
Thank you for your kind support.
If you need any information about our license, please let me know.
Best Regards,
Kyaw
Sent from Mail for Windows
Original Message:
Sent: 10/5/2021 12:23:00 AM
From: Terry Hunt
Subject: RE: MapInfo Pro license activation Problem
Hi Kyaw,
I have created a support case and emailed you in the past few minutes.
Please respond to the email and I can assist further as required.
Kind Regards,
Terry
------------------------------
Terry Hunt
Software Support Engineer
Precisely
Sydney, Australia
Original Message:
Sent: 10-04-2021 13:47
From: Kyaw Z. Win
Subject: MapInfo Pro license activation Problem
Hi Andrei,
Thank you for your suggestion.
Unfortunately I cannot contact to the support via your link.
It shows:
------------------------------
Kyaw Z. Win
Knowledge Community Shared Account
Original Message:
Sent: 08-17-2021 13:13
From: Andrei Veselov
Subject: MapInfo Pro license activation Problem
Hello Kyaw,
You can find contact information here:
https://support.precisely.com/contact/
Best regards,
Andrei
------------------------------
Andrei Veselov
Precisely
Troy NY
Original Message:
Sent: 08-17-2021 12:54
From: Kyaw Z. Win
Subject: MapInfo Pro license activation Problem
Hi Andrei,
Thank you for your suggestion.
Could you please let me know how to contact Precisely Tech Support?
Regards,
Kyaw
------------------------------
Kyaw Z. Win
Knowledge Community Shared Account
Original Message:
Sent: 08-15-2021 22:23
From: Andrei Veselov
Subject: MapInfo Pro license activation Problem
Kyaw,
You will need to contact Precisely Tech Support. They should be able to help.
Regards,
Andrei
------------------------------
Andrei Veselov
Precisely
Troy NY
Original Message:
Sent: 08-15-2021 02:08
From: Kyaw Z. Win
Subject: MapInfo Pro license activation Problem
Can someone help with my MapInfo Pro 2019 license activation problem?
My maintenance time expired in June 2020. It means I can use MapInfo Pro 2019.2.
When I reinstalled the software, I entered the customer number and serial number, but it could not be activated. I have to reinstall because my hard disk is damaged. I could not get a transfer license.
Emailing for Manual Activation is not helpful.
Please advise.
------------------------------
Kyaw Z. Win
Knowledge Community Shared Account
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