MapInfo Pro

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  • 1.  MapInfo install v19

    Posted 08-25-2021 11:29
    Hi,

    before i raise it with support thought I'd check here first just in case anyone has seen it before.

    Client just installed v19 (latest build 45) on a new win10 PC.  However despite all the files being there under Program Files when the user clicks on the icon he gets the windows circle for a few secs (MapInfo Pro appears in task manager too) and then.......nothing.  Very first time it's run (under multiple different users) it copies all the Tools to the correct location but there are none of the XML files I would also expect to see.  The installer does add  MI to the Program under the Start button too.   same happens if we Run as Administrator from the MapInfoPro.exe file.

    Any ideas?

    Thanks

    Nick



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    Nick Hall
    Mapchester LTD
    Manchester
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  • 2.  RE: MapInfo install v19

    Employee
    Posted 08-25-2021 12:48
    Was the Installer run with "run  as administrator"? That is required.

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    Bob Fortin
    Software Architect and Distinguished Engineer
    MapInfo Pro Development Team
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  • 3.  RE: MapInfo install v19

    Posted 08-26-2021 20:15
    Edited by Justin Con Foo 08-26-2021 20:15

    Hi Nick,
    Was this a workgroup install and is the user working remotely?
    We had some users working remotely where this happened and we unticked the workgroup directory option so Mapinfo was picking up the necessary files locally instead of through our server.

    Regards
    Justin



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    Justin Con Foo
    Surf Coast Shire Council
    Torquay VIC
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