Spectrum Technology Platform

Hi there,
I have installed spectrum server 12.2 on an ec2 instance and am having issues with starting the server. It is the same error as mentioned in the post below.

tiny.cc/oflm9y

Tried the suggested solutions mentioned in the post, but am still getting the same error. I have tried contacting Pitney Bowes technical support, which has been very disappointing. I have been transferred to multiple departments, been given multiple phone numbers to call-in to and surprisingly, not a single person from PB support even knows about them having a product called Spectrum Spatial Technology Platform. I am attaching the error log here hoping someone can help.
Thanks.

------------------------------
Dhruv Chaudhary
LOYALTYONE
------------------------------

@meera s- Looking for support assistance.  ​

------------------------------
nishant sinha
Knowledge Community Shared Account
Shelton CT
------------------------------

Original Message:
Sent: 07-12-2019 10:43
From: Dhruv Chaudhary
Subject: Issue starting Spectrum Server [HELP]

Hi there,
I have installed spectrum server 12.2 on an ec2 instance and am having issues with starting the server. It is the same error as mentioned in the post below.

tiny.cc/oflm9y

Tried the suggested solutions mentioned in the post, but am still getting the same error. I have tried contacting Pitney Bowes technical support, which has been very disappointing. I have been transferred to multiple departments, been given multiple phone numbers to call-in to and surprisingly, not a single person from PB support even knows about them having a product called Spectrum Spatial Technology Platform. I am attaching the error log here hoping someone can help.
Thanks.

------------------------------
Dhruv Chaudhary
LOYALTYONE
------------------------------

Hi Dhruv,

I've probably installed Spectrum 12.2 on EC2 instances a dozen times without any issues.

What ec2 instance type are  you using, which OS, how much disk space is allocated and what Spectrum modules are you installing?

Regards,

------------------------------
Jason Brown
PITNEY BOWES SOFTWARE, INC
Maitland FL
------------------------------

Original Message:
Sent: 07-12-2019 10:43
From: Dhruv Chaudhary
Subject: Issue starting Spectrum Server [HELP]

Hi there,
I have installed spectrum server 12.2 on an ec2 instance and am having issues with starting the server. It is the same error as mentioned in the post below.

tiny.cc/oflm9y

Tried the suggested solutions mentioned in the post, but am still getting the same error. I have tried contacting Pitney Bowes technical support, which has been very disappointing. I have been transferred to multiple departments, been given multiple phone numbers to call-in to and surprisingly, not a single person from PB support even knows about them having a product called Spectrum Spatial Technology Platform. I am attaching the error log here hoping someone can help.
Thanks.

------------------------------
Dhruv Chaudhary
LOYALTYONE
------------------------------

Thanks for your reply Jason. Please find the details of our installation as below:



------------------------------
Dhruv Chaudhary
LOYALTYONE
------------------------------

Original Message:
Sent: 07-15-2019 10:52
From: Jason Brown
Subject: Issue starting Spectrum Server [HELP]

Hi Dhruv,

I've probably installed Spectrum 12.2 on EC2 instances a dozen times without any issues.

What ec2 instance type are  you using, which OS, how much disk space is allocated and what Spectrum modules are you installing?

Regards,

------------------------------
Jason Brown
PITNEY BOWES SOFTWARE, INC
Maitland FL

Original Message:
Sent: 07-12-2019 10:43
From: Dhruv Chaudhary
Subject: Issue starting Spectrum Server [HELP]

Hi there,
I have installed spectrum server 12.2 on an ec2 instance and am having issues with starting the server. It is the same error as mentioned in the post below.

tiny.cc/oflm9y

Tried the suggested solutions mentioned in the post, but am still getting the same error. I have tried contacting Pitney Bowes technical support, which has been very disappointing. I have been transferred to multiple departments, been given multiple phone numbers to call-in to and surprisingly, not a single person from PB support even knows about them having a product called Spectrum Spatial Technology Platform. I am attaching the error log here hoping someone can help.
Thanks.

------------------------------
Dhruv Chaudhary
LOYALTYONE
------------------------------

Hi Dhruv,

I apologize for the inconvenience you had in reaching out to our support team. For the Americas region, the number to support would be 1-800-367-6950 then option 1 for technical support and option 3 for the Spectrum suite of products.

To expedite this process, I've generated a support case for you by which our support reps will reach out to soon and the case can be referenced with this number: 22379324.

Thank you,
Nestaly

------------------------------
Nestaly Nin
Team Lead
------------------------------

Original Message:
Sent: 07-15-2019 11:05
From: Dhruv Chaudhary
Subject: Issue starting Spectrum Server [HELP]

Thanks for your reply Jason. Please find the details of our installation as below:

Instance type: m4.xlarge

OS: CentOS 7 (x86_64) - with Updates HVM

EBS volume size: 100 GiB

 

Additional details:

We are setting up a 2 node cluster installation. I performed a 'server only' installation on this 1st node.

------------------------------
Dhruv Chaudhary
LOYALTYONE

Original Message:
Sent: 07-15-2019 10:52
From: Jason Brown
Subject: Issue starting Spectrum Server [HELP]

Hi Dhruv,

I've probably installed Spectrum 12.2 on EC2 instances a dozen times without any issues.

What ec2 instance type are  you using, which OS, how much disk space is allocated and what Spectrum modules are you installing?

Regards,

------------------------------
Jason Brown
PITNEY BOWES SOFTWARE, INC
Maitland FL

Original Message:
Sent: 07-12-2019 10:43
From: Dhruv Chaudhary
Subject: Issue starting Spectrum Server [HELP]

Hi there,
I have installed spectrum server 12.2 on an ec2 instance and am having issues with starting the server. It is the same error as mentioned in the post below.

tiny.cc/oflm9y

Tried the suggested solutions mentioned in the post, but am still getting the same error. I have tried contacting Pitney Bowes technical support, which has been very disappointing. I have been transferred to multiple departments, been given multiple phone numbers to call-in to and surprisingly, not a single person from PB support even knows about them having a product called Spectrum Spatial Technology Platform. I am attaching the error log here hoping someone can help.
Thanks.

------------------------------
Dhruv Chaudhary
LOYALTYONE
------------------------------

Thanks Nestaly. I have been contacted by Marcio from Pitney Bowes software support to share the details and am awaiting his reply.

------------------------------
Dhruv Chaudhary
LOYALTYONE
------------------------------

Original Message:
Sent: 07-15-2019 12:24
From: Nestaly Nin
Subject: Issue starting Spectrum Server [HELP]

Hi Dhruv,

I apologize for the inconvenience you had in reaching out to our support team. For the Americas region, the number to support would be 1-800-367-6950 then option 1 for technical support and option 3 for the Spectrum suite of products.

To expedite this process, I've generated a support case for you by which our support reps will reach out to soon and the case can be referenced with this number: 22379324.

Thank you,
Nestaly

------------------------------
Nestaly Nin
Team Lead

Original Message:
Sent: 07-15-2019 11:05
From: Dhruv Chaudhary
Subject: Issue starting Spectrum Server [HELP]

Thanks for your reply Jason. Please find the details of our installation as below:

Instance type: m4.xlarge

OS: CentOS 7 (x86_64) - with Updates HVM

EBS volume size: 100 GiB

 

Additional details:

We are setting up a 2 node cluster installation. I performed a 'server only' installation on this 1st node.

------------------------------
Dhruv Chaudhary
LOYALTYONE

Original Message:
Sent: 07-15-2019 10:52
From: Jason Brown
Subject: Issue starting Spectrum Server [HELP]

Hi Dhruv,

I've probably installed Spectrum 12.2 on EC2 instances a dozen times without any issues.

What ec2 instance type are  you using, which OS, how much disk space is allocated and what Spectrum modules are you installing?

Regards,

------------------------------
Jason Brown
PITNEY BOWES SOFTWARE, INC
Maitland FL

Original Message:
Sent: 07-12-2019 10:43
From: Dhruv Chaudhary
Subject: Issue starting Spectrum Server [HELP]

Hi there,
I have installed spectrum server 12.2 on an ec2 instance and am having issues with starting the server. It is the same error as mentioned in the post below.

tiny.cc/oflm9y

Tried the suggested solutions mentioned in the post, but am still getting the same error. I have tried contacting Pitney Bowes technical support, which has been very disappointing. I have been transferred to multiple departments, been given multiple phone numbers to call-in to and surprisingly, not a single person from PB support even knows about them having a product called Spectrum Spatial Technology Platform. I am attaching the error log here hoping someone can help.
Thanks.

------------------------------
Dhruv Chaudhary
LOYALTYONE
------------------------------