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Pitney Bowes updates portfolio of EngageOne® Customer Engagement products

  • 1.  Pitney Bowes updates portfolio of EngageOne® Customer Engagement products

    Posted 10-07-2019 17:17

    We are happy to personally share with our Community members that today Pitney Bowes is announcing new capabilities to EngageOne Video, EngageOne Converse and EngageOne Communicate – all part of our globally award-winning portfolio of Customer Experience Cloud Solutions.

    Many of you will be receiving communications detailing some of the enhancements that have been made to these products. What you may not know, is that the communication itself was created using EngageOne Communicate, with its simple, easy to use, WYSIWYG interface!

    All three products can be fully integrated into your existing EngageOne Solutions to enhance your full customer communication and engagement strategy.

    EngageOne® Video

    New interface capabilities put the power of video creation in the hands of the business user, complementing our existing award-winning professional capabilities for advanced video experiences. It's simple and easy to use to create personalized, data-driven and interactive videos in minutes without the need for extensive training, additional creative or IT assistance. Advanced analytics and text to speech capabilities enable hyper personalization and further enhance the new EOV 3.0.

    EngageOne® Converse

    The new Natural Language Processing (NLP) and live takeover capabilities in EngageOne Converse 2.1 ensure you are giving your customers the convenience to interact how they choose, while still having the ability to engage live 1-to-1 when necessary to speed customers to the resolutions they need. This puts your customer in control of their own experience, while still providing immediate assistance when needed across all support channels, creating that fast, relevant and engaging experience customers are demanding.

    EngageOne® Communicate

    Email and SMS are among the top four most desired channels customers expect from your organization, and with the new functionality in EngageOne Communicate 1.2 this is easier and more personalized than ever before. New conditional logic capabilities ensure your communications are hyper personalized instantly. New integrations further leverage

    Advanced analytics on all our products give you the ability to understand how and where your customers are interacting within your engagement models, to immediately diagnose, analyze and constantly improve your real-time experiences for them. And all our powerful enhancements fully integrate into your existing martech stack, giving you the ability to further leverage your existing content investments to help your organization enhance and create the seamless, omnichannel and personalized experiences customers demand.

    Let us know in the comments if there is anything you are interested in learning more about, and as always stay tuned to the Community to always learn about the latest and greatest developments to our EngageOne products!

    Elizabeth Connors
    Product Marketing Specialist,
    Customer Engagement Solutions
    Pitney Bowes
    Stamford, CT

  • 2.  RE: Pitney Bowes updates portfolio of EngageOne® Customer Engagement products

    Posted 10-24-2019 08:51
    Edited by Edwin Figueroa 10-24-2019 08:51
    I love this new concept of "Customer Experience Cloud Solutions"; it makes sense with the demands of the market. Great material Elizabeth 👍🏼

    Edwin Figueroa
    Senior Solutions Consultant
    Pitney Bowes Software Latin America - PB Woldwide - PBWW
    Miami Lakes FL