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  • 1.  Client Conversations Programme

    Posted 09-25-2019 11:04
    Edited by Justin Tate 09-26-2019 06:26

    With the importance of building client loyalty, the creation of customer confidence is key.  One approach Pitney Bowes Software (PBS) are taking to help deliver this is through a programme called Client Conversations.  Client Conversations helps pivot reactive client support to proactive and has been designed as an advocacy lifecycle touchpoint specifically for PBS clients.  It helps us understand how you view your relationship with PBS, build stronger relationships and respond to any questions you may have.

    From my experience as part of the Client Conversation Programme, there is so much to gain for both parties.  It helps lay the foundation for enhanced working relationships and improved partnerships.  Points of discussion usually cover the level of satisfaction with PBS by discussing what is working well and what potentially is not with our products and services as well as how easy PBS are to work with and your opinion of interactions with our teams, but the agenda is open for participants.

    The information gathered from the Client Conversation is analysed and actioned appropriately and value is delivered by working closely together to help deliver preventative support services and drive long term success.

    How are these conversations organised I hear you ask?  It’s as easy as reaching out via a telephone call, or in some instances we can arrange a face-to-face meeting if convenient.  Generally, the discussion lasts no more than 15 minutes and follow-up conversations are encouraged to maintain this channel.

    If you are interested in having a conversation or would like more information on the programme please reach out to myself,  justin.tate@pb.com or paul.gladwell@pb.com.

    Justin Tate
    EMEA Software Support Manager

  • 2.  RE: Client Conversations Programme

    Posted 10-03-2019 05:39
    Thanks Justin for making our Clients and Partners aware of the Conversations Programme.

    It's such an important way of receiving actionable feedback from our Clients & Partners, which is shared and discussed at the highest levels of our organisation. Historically, feedback has ranged from sales to purchasing, invoicing, licensing, technical support, the product itself etc.

    Please reach out to anyone in the Software & Data Support Team to take part in a "Conversation". We would love to hear from you what's working well and how we can improve! 

    Thank you,

    Julia Steinecker
    Director Software & Data Support EMEA