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  • 1.  Losing Credits for Unsuccessful Geocoding

    Posted 03-18-2022 01:10
    I have recently signed up for Geocoding and am attempting my first job using my Council's AMS addresses.
    My first attempt geocoded zero features because I had one incorrect parameter.
    My second attempt failed with a timeout error (see below:)
    My third attempt failed halfway through because I had run out of credits.

    My question is, why are credits charged for unsuccessful geocoding?

    I consider it rather bad form, especially in the second attempt when, through no fault of mine, I was kicked out of the Precisely server.

    David Murphy
    Swan Hill VIC

  • 2.  RE: Losing Credits for Unsuccessful Geocoding

    Posted 03-18-2022 05:59
    Hi David

    Have you tried reaching out to our support team at
    I' not sure what can be done but I'd recommend raising the issue through this channel.

    I'd always recommend testing the services with a smaller amount of records to make sure it works as expected. I know that doesn't help you now.

    Peter Horsbøll Møller
    Principal Presales Consultant | Distinguished Engineer
    Precisely | Trust in Data