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  • 1.  Maintenance contract

    Posted 12-08-2021 14:59
    In previous years we were invited to renew the maintenance contract.
    this year I have not seen one yet.
    I hate to lose it and the acces to Bing.

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    [Ad] [van Ooststroom]
    [Bergen op Zoom] [The Netherlands]
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  • 2.  RE: Maintenance contract

    Employee
    Posted 12-08-2021 16:02
    I have asked our renewal team, Ad

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    Peter Horsbøll Møller
    Principal Presales Consultant | Distinguished Engineer
    Precisely | Trust in Data
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  • 3.  RE: Maintenance contract

    Posted 12-14-2021 04:52
    Is there any update for this? As we are also waiting for the yearly Bing patch renewal.

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    Sam Whitworth
    GIS Specialist
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    Sam Whitworth
    Knowledge Community Shared Account
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  • 4.  RE: Maintenance contract

    Employee
    Posted 12-14-2021 05:19
    Sam,

    You should be able to get the Bing Patch from our Support team. Try to reach out to support@precisely.com

    Have you not heard from our renewal team either?

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    Peter Horsbøll Møller
    Principal Presales Consultant | Distinguished Engineer
    Precisely | Trust in Data
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  • 5.  RE: Maintenance contract

    Posted 12-14-2021 05:24
    Hi Peter,

    Thanks for the quick response. I have reached out to the support team via the email you have provided.

    We have not heard anything from Renewal team or Precisely aswell. Which is odd because we normally would of heard by now..


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    Sam Whitworth
    Knowledge Community Shared Account
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  • 6.  RE: Maintenance contract

    Employee
    Posted 12-14-2021 05:30
    Let me check with our renewal team, Sam

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    Peter Horsbøll Møller
    Principal Presales Consultant | Distinguished Engineer
    Precisely | Trust in Data
    ------------------------------



  • 7.  RE: Maintenance contract

    Employee
    Posted 12-14-2021 05:20
    @Ad van Ooststroom, did you hear from our renewal team?​

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    Peter Horsbøll Møller
    Principal Presales Consultant | Distinguished Engineer
    Precisely | Trust in Data
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  • 8.  RE: Maintenance contract

    Posted 12-16-2021 08:03
    Has anyone had any answers on this issue yet?

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    John Ievers
    CDR Group
    Hope Valley, United Kingdom
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  • 9.  RE: Maintenance contract

    Employee
    Posted 12-16-2021 08:08
    Our renewal team has reached out.
    Add has been sorted. Not sure about Sam yet but we are on it.

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    Peter Horsbøll Møller
    Principal Presales Consultant | Distinguished Engineer
    Precisely | Trust in Data
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  • 10.  RE: Maintenance contract

    Posted 12-16-2021 08:58

    Hi Peter,

    Renewal team contacted me yesterday and Support team provided me with the Bing patch soon after.

    Thanks for helping with this. Appreciated.

    Cheers,

    Sam​



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    Sam Whitworth
    Knowledge Community Shared Account
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