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  • 1.  MapInfo Not Responding - Bing Hybrid - Change Focus

    Posted 01-09-2018 17:22
      |   view attached

    MapInfo consistently crashes when I have Bing Hybrid (or Aerial) layer on and am trying to move to locations in a Point layer by selecting a record from the Point layer in Browser window.  Screen shot attached to illustrate example:

    Select record from browser for a particular point,

    Switch focus to map

    Use Ctrl+G to center map on selected record.

    Go back to Browser and try to select another record.  It is at this point that MapInfo always stop responding.

    If I do these very same steps without Bing Hybrid or Aerial, no issue.

    Running in to this with both MapInfo v15.0.1. and v16.0.2.

     

    Any suggestions on how to resolve would be most appreciated. 



  • 2.  RE: MapInfo Not Responding - Bing Hybrid - Change Focus

    Employee
    Posted 01-10-2018 00:12

    Hi Kelly,

    Assuming that MapInfo Pro subsequently crashes after becoming non-responsive?

    For MapInfo Pro v15.0.1, can you please download and apply the latest maintenance patch? There are a few bug fixes which relate to MapInfo Pro closing unexpectedly in the maintenance patch which might help in your scenario.

     

    You can download the v15.0.3 maintenance patch from the link below:

    http://www.pbinsight.com.au/support/product-downloads/item/mapInfo-pro-v15.0.3-maintenance-release

     

    Please let us know how you go with it.



  • 3.  RE: MapInfo Not Responding - Bing Hybrid - Change Focus

    Posted 01-10-2018 16:40

    Thank you Dave and Amita. I will install latest maintenance patch and also forward article to our IT group.



  • 4.  RE: MapInfo Not Responding - Bing Hybrid - Change Focus

    Posted 01-15-2018 13:01

    Hi Reniel,

    Worked with Dave from Tech Support last week. Looks like the issue may be that I had an outdated video card driver (was from 2014!). After updating to latest driver, then running through steps for about 15 minutes, did not run in to the issue. Usually 'Not Responding' issue would happen within 5 minutes. Will continue to test. If I do run in to issue again will be sure to post a follow up.

    Really appreciate quick response time/suggestions on resolving from everyone!

    Kelly