MapInfo Pro

Hi Kaylene,

Could you please elaborate on your question. Which type of license do you have for MIPro?

You can reinstall MIPro again from the installer or access it over the web. If you have a node locked licenses, the machine keeps the details, so the license can be repaired.

Regards,

Shweta

Hi Shweta, I have an node-locked license for DiscoverMIP 2012. My hard drive crashed and, while all data was saved, I have to reinstall all software to the new hard drive. I have now reinstalled the MIPDiscover software bundle but I can’t activate it. I have documentation with the license number and the original activation number, but I can’t find any documentation that included my customer number – which is necessary for activation. Can you let me know where I should be looking on my machine for the details necessary for activation? Thank you, Kaylene

Sorry Shweta, In my previous email I said I had the license number – but I should have said the serial number. Thank you, Kaylene

Hi Kaylene,

This seems to be a difficult situation. You must be having some corresponding email or document which has the Serial Number and the Access Code. If not, you can continue with your work on an eval license(valid for 30 days). Let me get back to you with more details in a while.

Regards,

Shweta

Hi Kaylene,

It sounds like you may be using the MapInfo Discover 2012 bundle. If that is the case, you will need to request an activation code by sending the following details to the licensing team over at Datamine who recently acquired our Encom products including Discover.

• Hardware ID
• Serial number

You can find your machine's current hardware ID by going to C:\Program Files (x86)\Encom and opening 'CLSECURE32.exe' - the hardware ID will be listed under the 'Activate License' tab as illustrated in screenshot below

The email address for the Datamine licensing team is licensing@dataminesoftware.com

They can also be contacted on telephone at (07) 3248 0004 during Australian business hours to help with your activation or support request.

 

Hope this helps!

Dave

Hi Kaylene,

For any Discover licensing issue you can also refer to the KB article "https://li360.pitneybowes.com/s/question/0D58000003YiCDxCAN/how-can-i-get-support-for-datamine-discover".

Shweta

Thank you everyone, I received a new activation number and all seems to be working. Many thanks for your help. Kaylene