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  • 1.  Hi, I am running MapInfo Pro 15.2. How do I upgrade to 16, says licence not valid, do I have to request a licence upgrade, is so does the cost anything? Tony.

    Posted 09-04-2018 13:22


  • 2.  RE: Hi, I am running MapInfo Pro 15.2. How do I upgrade to 16, says licence not valid, do I have to request a licence upgrade, is so does the cost anything? Tony.

    Moderator
    Posted 09-04-2018 10:03

    Hi Tony, I highly advise jumping to 17 versus going to 16. Seventeen is just as stable and much easier to use. That said it appears your maintenance coverage expired in 2015 (I could be wrong on that), so while you can 'evaluate' the latest and greatest for 30 days, we'd need to bring you current on maintenance/purchase a new license. Here's the link for the v17 evaluation version. Ping me back and I can have support/sales get back to you as appropriate.

    https://www.pitneybowes.com/us/mipro-free-trial.html



  • 3.  RE: Hi, I am running MapInfo Pro 15.2. How do I upgrade to 16, says licence not valid, do I have to request a licence upgrade, is so does the cost anything? Tony.

    Posted 09-04-2018 11:18
    Hi Dave, Thank you for the reply. To be fair I’m not sure about the licence or the maintenance. Is there a way you can check? My Licence is MANWES1500000063. I assume that our IT paid for the licence but not maintenance? If we had the maintenance would I have had the option to automatically update to 16/17? If yes how much is it for the maintenance? Regards, Tony.


  • 4.  RE: Hi, I am running MapInfo Pro 15.2. How do I upgrade to 16, says licence not valid, do I have to request a licence upgrade, is so does the cost anything? Tony.

    Moderator
    Posted 09-04-2018 11:55

    Hi Tony, our customer support team is digging in and will connect with you on this. Thanks for reaching out.



  • 5.  RE: Hi, I am running MapInfo Pro 15.2. How do I upgrade to 16, says licence not valid, do I have to request a licence upgrade, is so does the cost anything? Tony.

    Posted 09-05-2018 03:16
    Hi Dave, Thanks for your help. I now have licence and access code for 16 and 17 from support team. Going to take your advice and jump straight to 17 rather than 16. Cheers Tony.


  • 6.  RE: Hi, I am running MapInfo Pro 15.2. How do I upgrade to 16, says licence not valid, do I have to request a licence upgrade, is so does the cost anything? Tony.

    Moderator
    Posted 09-05-2018 11:53

    Glad we could turn this around quickly for you Tony. In case it's not obvious there are a few good resources you should leverage if you have any questions on your journey:

    1. The Pro Resource Center - tab 2 has content specifically for people coming from earlier versions of Pro: https://li360.pitneybowes.com/s/mapinfo-pro-resource-center
    2. The v17 Transition Team group: https://li360.pitneybowes.com/s/group/0F980000000Tcj3CAC/mapinfo-pro-v17-transition-team
    3. The v17 Tips and Tricks video series (a dozen of so 15 minute videos on various aspects of v17): https://event.on24.com/eventRegistration/EventLobbyServlet?target=reg20.jsp&referrer=https%3A%2F%2Fwcc.on24.com%2Fwebcast%2Fgroupregistration%2F1780214&eventid=1780214&sessionid=1&key=BE94C9CF0D4D09531DEBF53DE51CD4C5&regTag=316181&sourcepage=register

     

    Of course the broader community is also here for you with any specific questions you have. Let us know how you get on!

    Dave