Data360 DQ+

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  • 1.  Displaying the view tab in case screen upon clicking of any record in the case

    Posted 10-12-2020 09:09

    Is it possible to have a capability to proceed to the View tab present inside case screen by clicking on the record/case present in the search screen of case.

    This can be a double click on the case generated which allows the user to be taken to the view tab without having to click on the View button in the search screen.

    It can also be a right click on the case generated which provides the end user visibility to see the options such as View, Edit, etc.

    Regards,

    Abhijith



  • 2.  RE: Displaying the view tab in case screen upon clicking of any record in the case

    Posted 10-13-2020 00:20

    Hi Team,

    Please find below screenshot for your reference.

    The above screenshot highlights 2 things, a record in search screen of case store and the "View" button.

    Currently to go inside the View tab, we need to click on the row/record highlighted and then click on the View button. Instead, can we have the possibility to double click on the record and proceed to the View tab. It can also be a right click on the row which provides us with option of View, Edit, etc.



  • 3.  RE: Displaying the view tab in case screen upon clicking of any record in the case

    Employee
    Posted 10-26-2020 07:11

    This is great feedback Abhijith.  The current behavior is when a record is selected and a user "double clicks", any editable fields then become editable.  Having quick access the view from the results table is a good enhancement and I have submitted it. 

    Question:
    - Do users ever use the inline editing feature when selecting the row?

    - Would having the option to add a column with a selectable value/icon to display the "View" option be an acceptable approach?



  • 4.  RE: Displaying the view tab in case screen upon clicking of any record in the case

    Employee
    Posted 11-04-2020 00:53

    Hi Jeff,

    Currently, we are not having any editable fields in case screen. However, in future, there are chances that the client might have this as a requirement.

    Also, had a check with Nordea and they are fine with the 2nd option that you have suggested, which would be to have a column populated with an icon against each row and when clicked on the icon, proceed to the View screen. Please let us know when this feature would be available and on which version of DQ+ will this feature be introduced.

    Regards,

    Abhijith



  • 5.  RE: Displaying the view tab in case screen upon clicking of any record in the case

    Employee
    Posted 01-22-2021 11:57

    Hi Jeff,

    Can you please let us know when this enhancement can be expected and on which version of DQ+, would this be available.

    Regards,

    Abhijith



  • 6.  RE: Displaying the view tab in case screen upon clicking of any record in the case

    Employee
    Posted 01-22-2021 14:25

    We plan to conduct several Case Management UX changes in 7.x, so this request would go into consideration then.  Thank you.