Spectrum Spatial (SSA/LIM)

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  • 1.  Pitney Bowes Spectrum Technology Platform becoming unresponsive (running 12.1)

    Posted 05-09-2018 10:11
      |   view attached

    When trying to launch any links to mapping, admin, management consoles getting nothing back at all but servers and services are running no apparent errors

    only way to get things working is to reboot the server or restart (leslie)Pitney Bowes Spectrum Technology Platform service but this is taking 15 minute plus to restart. Once started everything appears fine for so long. Server gets rebooted at 6 am the last error was 10am but we are getting this multiple times a day

     

    Might have found the issue looks like 2 new logins have been created with incorrect Roles settings This is the settings used for all the other accounts Both had spatial data-set editor ticked (this hasn't been set up yet for anyone) and one was missing spatial adminSee Attachment



  • 2.  RE: Pitney Bowes Spectrum Technology Platform becoming unresponsive (running 12.1)

    Moderator
    Posted 05-16-2018 09:22

    Andrew, let us know if you self-resolved the issue, Otherwise, @Sean W? can you help open a ticket for Andrew who is in the UK?



  • 3.  RE: Pitney Bowes Spectrum Technology Platform becoming unresponsive (running 12.1)

    Posted 05-24-2018 08:01

    Since we have altered the Permission's Spectrum is now working correctly So it's worth double checking your settings when setting up new users etc