Spectrum Spatial (SSA/LIM)

Hello

I was mid way through trying to fix another problem and SSA has once again forgotten the login details.

I cannot log in to any of the management consoles. Sometimes it "forgets" the login and I have to close all the browser windows to fix it, but this time it has completely refused after several attempts.

This is not the first time it has done it and the only thing that fixed it last time was when we upgraded and installed everything on a different server.

I cannot do any work on the system right now.

Hi Rebecca - yes we can assist with this, probably easiest to work with our Software Support team direct to resolve this issue. Do you have their contact details or would you like us to reach out to you? Thanks

No it's fine, I'll go lodge a case. One of my other logins appears to be working, but it doesn't have editing permissions, just viewing

Fixed but not completely solved just yet. Thanks support!

Hi Rebecca,

We have experienced this.. even after several attempts to login again. After jumping out of the admin console in IE we were able to log straight back in using Chrome! We even tried clearing cache etc.. What was the Support answer?

Tony Jordan

Hi

First we went in and unlocked the account (too many failed login attempts) and then we changed the number of login attempts to unlimited.

Then it was recommended that if it did it again I tried to login through chrome incognito to ensure the cache wasn't causing it. That should get me in when it is stuck again

For now I can log in, however they're still looking into WHY it happens at all

Hope that helps!

Hi

This article and video explain how to enable a locked admin account. Quite handy for SSA and Spectrum users!

https://li360.pitneybowes.com/s/article/How-to-unlock-the-Spectrum-Administrator-account

By default Spectrum sets a limit of 5 incorrect login attempts after which the admin account is locked. The 'enableadmin' command can be used to manually re-enable it.

If suitable to your environment, you can change this limit or completely disable it also. This is done via the <Spectrum installation folder>/server/app/spectrum-container.properties file.

In spectrum-container.properties, change the property maxFailedAttempts. For example,

• spectrum.security.authentication.maxFailedAttempts= 10

Account will be locked after 10 attempts.

• spectrum.security.authentication.maxFailedAttempts= -1

Account will never be locked.

Hi Rebecca,

yeah, clear the cache is needed. User accounts are locked after several unsuccessful login attempts. Most user accounts can be unlocked through Management Console, but the admin account cannot - so when the user is the Administrator you might read the procedure solving the issue here http://support.pb.com/help/spectrum/12.1/en/webhelp/AdministrationGuide-WebUI/index.html#ClientTools/ManagingUserAccounts/UnlockingAdminAccount.html