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  • 1.  Program is stalling/stopping

    Posted 04-02-2020 15:00
    ​Hello all,

    As a result of COVID-19, we are all working remotely now.  I'm having issues where the program will stall and stop, it looks like it's still running but in fact it has stopped for a lengthy period on the same employee record.  Even clicking on the stop button isn't doing anything.  Have to actually stop the program through the task manager.  Unfortunately when you do that you no longer get a log of what's been run and the status of each record.

    Has anyone else experienced this issue?  Is there an easy was to prevent this from happening, other than having to go and work in the office?

    Thanks in advance,
    Amy

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    Amy Folkard | Payroll Business Analyst | City of Ottawa | amy.folkard@ottawa.ca
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  • 2.  RE: Program is stalling/stopping

    Employee
    Posted 04-03-2020 01:51
    Hey Amy,

    This may be something we should ask support to take a look at with you. Could you submit a ticket at support.winshuttle.com and we can look into this for you?

    As first steps, I would want to confirm that your VPN connection is not experiencing interruption, and check your internet speeds to see if that might be causing an issue. I usually use speedtest.net to do a test of my internet speed.


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    James Lofgren | Solutions Engineer
    Winshuttle North America | [City] |
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    Original Message


  • 3.  RE: Program is stalling/stopping

    Posted 04-03-2020 08:46
    ​Thanks for the input.  Didn't think to check my internet speed, which I will now do.  What is the typical speed required to run Winshuttle without problems?

    Thanks again,
    Amy
    Original Message


  • 4.  RE: Program is stalling/stopping

    Posted 04-03-2020 02:03
    Hi Amy,
    I was experiencing the same the last few weeks, and it turned out to be VPN connection issue due to excessive number of people working remotely. Either its speed or stability, or maybe even both.
    My company has extended our VPN capabilities this week, and I don't get this kind of issues anymore. So I would target your company VPN first.

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    Radoslaw Poziomek | BSC Continuous Improvement Specialist
    Owens Illinois | *
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    Original Message