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  • 1.  Installation errors

    Posted 11-08-2021 08:45
      |   view attached
    Hello,
    Posting here to see if anyone else out there in the Winshuttle universe bumped into and overcame this issue. I do have a support ticket open, but nothing suggested has worked.

    I have two license holders who are trying to re-install Winshuttle. One has a new computer, the other is on the same computer as before. Other users recently assigned a license have had no issue installing the software.

    The errors are attached below.

    Things we have tried:
    1) Validated SAP GUI is compatible with version being downloaded
    2) Went into all download folders and deleted any Winshuttle files and folders from the locations:
    • C:\Users\(userid)\AppData\Roaming\Winshuttle\
    • C:\Program Files (x86)\Winshuttle\
    • C:\Program Files \Winshuttle\
    • C:\ProgramData\Winshuttle\

    Error still persists. I appreciate any hints anyone may provide. Thank you!

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    Megan O'Leary | Information Systems/Information Technology Technology Professional
    Bose Corporation | +1.508.766.8736
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  • 2.  RE: Installation errors

    Employee
    Posted 11-08-2021 10:39
    Hi Megan

    Support is your best resource for installation issues, so it's good you have a ticket opened.

    On other thought - have they tried to uninstall Studio prior to the install?  That's another suggestion from the support site:  https://support.winshuttle.com/hc/en-us/articles/360023689451-ERROR-Could-Not-Install-Winshuttle-TRANSACTION

    Best Regards,
    Sigrid

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    Sigrid Kok
    PSE | Winshuttle NA
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    Original Message